Jaffarian Toyota

Jaffarian Goes the Extra Mile I knew which vehicle, color, and options I wanted and Louis and his team tracked it down much faster than I expected. I ran into some complications w I knew which vehicle, color, and options I wanted and Louis and his team tracked it down much faster than I expected. I ran into some complications with my bank but Louis helped me navigate through this. I was impressed by everyone's professionalism and positive attitude. Compared to other dealerships I have worked with in the past, the team at Jaffarian stands out for exceptional customer service. More

Very Positive Experience Louis met us at the door and worked with us until the deal was made. He was patient and good natured through the entire process which reduced our str Louis met us at the door and worked with us until the deal was made. He was patient and good natured through the entire process which reduced our stress and made the experience a very positive one. I have already recommended him and your dealership to several of my friends. And, I love my new Camry! More

No Hassle Alex did a great job providing a 'no hassle' experience. Not only is Jaffarian very local for me, but they had the truck I wanted and matched a very c Alex did a great job providing a 'no hassle' experience. Not only is Jaffarian very local for me, but they had the truck I wanted and matched a very competitive dealer with the same great lease terms. More

First Lease Great customer service from your team. Started working with Gary on Saturday afternoon and I could not stay to test drive a car. He brought Louis in Great customer service from your team. Started working with Gary on Saturday afternoon and I could not stay to test drive a car. He brought Louis in to help me. Louis worked with Sarkis to put a deal together for a lease for me on Sunday. The deal was fair and allowed me to affordably lease a car. Sarkis "warned" me that the last day of the month would be over 3 hours and he was right it took 4 hours. He sat with me several times to let me know where I was in line for service. Once I saw Eric he took care of my lease documents and reviewed all my options carefully. It was a long time waiting from 5 to 9PM. I would recommend setting up appointments for documents after 5PM so people don't have to wait so long on the last week of the month. I could have run errands and returned at 8:30PM. My only disappointment with Jaffarian is that on Saturday I had my 2004 Volvo serviced including fixing my air conditioner and an oil change. The AC was not fixed properly Saturday and when I asked on Monday if I could get something back for "spending" money on a car I traded the next day I never heard anything back. Now I would have been happy with a "gift certificate to detail" my new car in the future. I spent a lot of money servicing my Volvo over the last 10 years; Jaffarian probably serviced my car over the last 6 years; the expensive years. This was disappointing that I did not get a call back nor was I reimbursed for services that did not work as my AC did not operate at all on Sunday, Monday or Tuesday which were extremely hot days until I picked up my new Toyota Tuesday. Wednesday Louis called to see if I liked my car and air conditioner; he also personally offered to wash my car for me because it was "dusty" from construction. He was an excellent sales and customer satisfaction person, great service, he was very pleasant to work with and he reviewed all the features in my new car patiently. I am very pleased with my overall experience as a first time lease customer, first time toyota owner and first time buying a car from Jaffarian. Thank you the great experience. More

Great Experience There was no high pressure in the price negotiation process. Based on comparisons we felt we got a good price. Josh spent a lot of time going over the There was no high pressure in the price negotiation process. Based on comparisons we felt we got a good price. Josh spent a lot of time going over the car at pick- up & was great. Both he and Sarkis seemed to really care that we were satisfied customers. Will recommend to our daughter for her upcoming purchase. More

Best Buying Experience from start to finish I built my truck at Toyota.com and sent out the e-mail to 7 dealerships statewide for best out the door price. Jaffarian Toyota beat everybody's pric I built my truck at Toyota.com and sent out the e-mail to 7 dealerships statewide for best out the door price. Jaffarian Toyota beat everybody's price and none of the other dealerships would even compete with the price given to me, that's when I knew Jaffarian was the right choice for me. Jena and Kristin were a good internet sales team, they answered all my questions and with their work they physically got me into the dealership. Jon Mazza took over once i came into the dealership and he closed the deal, a smooth and painless process. Harley finalized all numbers for me and got an amazing rate from Wells Fargo of 1.9%, amazing job. I was extremely pleased with every level of Jaffarian's buying process. I started off online and in the end it brought me to Haverhill Jaffarian. I have already sung praises of this dealership and I will always recommend it to friends and family. Thanks again More

repeat customer Gary Simard was great. Has great customer service, and a great personality to go with. Pleasant car buying experience. It was also a great truck and t Gary Simard was great. Has great customer service, and a great personality to go with. Pleasant car buying experience. It was also a great truck and the ease of transfer plates is great. The finance process was easy. More

Mrs Juanita Bornholdt I had a very easy and enjoyable experience while visiting and Leasing my new car. I found Gary Simard to be very knowledgeable and professional and ki I had a very easy and enjoyable experience while visiting and Leasing my new car. I found Gary Simard to be very knowledgeable and professional and kind. More

I was a nervous wreck! Frank Harrison had to deal not only with me and my nerves, but with two friends I brought with me to keep me calm. He was always so friendly and tried Frank Harrison had to deal not only with me and my nerves, but with two friends I brought with me to keep me calm. He was always so friendly and tried to meet all needs. He needs a vacation after this sale! More

New vehicle purchase All the people who helped me were excellent, especially Gary Simard. They made this purchase easy, efficient, a very pleasant experience. Gary also fo All the people who helped me were excellent, especially Gary Simard. They made this purchase easy, efficient, a very pleasant experience. Gary also followed up with a few days after the purchase. More