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Jaffarian Toyota - Service Center

Haverhill, MA

4.8
312 Reviews

312 Reviews of Jaffarian Toyota - Service Center

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April 30, 2022

Morgan Moran always follows through for the customer! She helps coordinate what the customer needs from the parts department, then makes sure the work order is received by the service department. She kn More

by KathyM
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2022

The service department was very professional, the waiting area was clean and actually had coffee (Mercedes dealer did not). The service lasted 1 hour, which is exactly what they told me it would be. More

by Johngoneill
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2022

Chris did an amazing job in keeping me informed about the progress on my moon roof situation. He is very professional and an asset to the Jafferian community! More

by judy
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris in service
Mar 13, 2022 -

judy responded

Chris did an amazing job in keeping me informed about the progress on my moon roof situation. He is very professional and an asset to the Jaffarian community!

January 30, 2022

Texting with the tech was great! I really felt involved in the care of my car … as if I was in the garage. More

by rdl1966
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
tech
January 16, 2022

The service team Is great friendly knowledgeable and helpful waiting area clean and comfortable great experience! More

by C.R.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Jaffarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Maxwell
January 07, 2022

Came in for my inspection after purchasing a used Honda - everything was super easy and convenient. Comfortable waiting area with coffee and WiFi - great! More

by Steve T
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
December 27, 2021

Just bought a 2018 Jeep five weeks ago. It has died three times...Christmas Eve, Christmas night, and yesterday. They are refusing to replace the battery, something that should have been checked when they we More

by mejaneiro
Overall Experience
Recommend Dealer
No
Employees Worked With
John
Dec 28, 2021 -

Jaffarian Toyota responded

Mary Ellen, We are very sorry to hear about your battery dying on you, especially during Christmas. I understand you spoke with our service manager who offered to cover a portion under goodwill for you. I am sorry this was not satisfactory resolution, although the vehicle would have been outside the state of MA limited warranty completely after 30 days. I did however pull the full service records, technician notes and multi-point inspection performed on this vehicle (as with all Jaffarian vehicles) for its safety and quality check. The battery was tested prior to sale to you with a Cold Crank Amp (CCA) reading of 600.... This translates to an all but brand new battery being in that vehicle when sold to you. We requested you to bring the vehicle back for further inspection so we could see if there was any reason the battery would have failed, and my understanding is you were located some distance away and that was not going to be feasible. Again, my sincerest apologies for your Holiday inconvenience, I did want to reassure you that Jaffarian had in fact checked and certified that battery prior to your purchase. We are happy to inspect it at no charge to you in the near future should you be in the area and so desire. Thank you and please feel free to reach out to me directly at ; Jbenoit@Jaffarian.com (General Manager)

December 25, 2021

I came in for service. I did the state inspection. I waited at the dealership and that was OK for me. My car passed and I was happy. A good talk with the advisor and everything was excellent. More

by HPHAM3000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
MORGAN MORAN
November 14, 2021

EXCELLENT SERVICE. THE SERVICE ADVISOR WAS AWESOME. GOOD COMMUNICATION. TECHNICIANS ALWAYS DO A GOOD JOB. I LIKE IT! More

by HPHAM3000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
MORGAN MORAN
October 30, 2021

The service department is fantastic. They don't pretend to be nice like other dealers, they are nice ! Communication leaves you at ease through the hole service process. While I'm there, the other custom More

by John M
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Maxwell
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