Jaffarian Toyota

I had a great experience at this dealership. All the staff was very friendly and informative. The used cars all appeared to be in great condition. The dealership didn't appear to be too busy so you didn staff was very friendly and informative. The used cars all appeared to be in great condition. The dealership didn't appear to be too busy so you didn't feel rushed or pressured into anything you didn't want. More

This was my second time leasing a car from Jaffarian Toyota. My husband and I had a wonderful experience. Louis was able to work with us in a professional, but friendly matter. He also took into acco Toyota. My husband and I had a wonderful experience. Louis was able to work with us in a professional, but friendly matter. He also took into account other things going on in our lives when helping us choose our next vehicle. We will, and have recommended Jaffarian Toyota to our friends and family. Thanks for everyone's help! More

Tyler and Sarkis were both extremely paitent and thorough through out the entire sales process. The staff worked with us until we were satisfied with the price and conditions of the sale. This is the secon through out the entire sales process. The staff worked with us until we were satisfied with the price and conditions of the sale. This is the second vehicle in two and a half years we have purchased from Jaffarian Toyota, and we most likely will purchase our next vehicle from them. We have been to other dealships and none match Jaffarian's sales and service, they are one of the only dealers in New England that select the options on the vehicles they get from the factory that the people in our geographic area desire. Congratulations Jaffarian Toyota you got it right. Steve and Brenda Turner Ipswich, Ma. More

I have had many issues with my used car since Jan. 2012. Each time Jim was great! I am now upgrading to a new 2012 car with Jim's help. His is great and I look forward to future business. Please no Red Each time Jim was great! I am now upgrading to a new 2012 car with Jim's help. His is great and I look forward to future business. Please no Red Sox Tickets!!! Sarah More

Christina and Carl worked tirelessly to beat my other deal, get the color i wanted. Christina did the sales portion and Carl showedme every possible detail, helped me sync my phone, showed me stuff i wou deal, get the color i wanted. Christina did the sales portion and Carl showedme every possible detail, helped me sync my phone, showed me stuff i would not know existed. They were both very good to me and i come from a family who started leasing Toyotas and would send them all there. Very happy w both. thank you, Holbrook family More

Carl and the other employees at Jaffarian Toyota were excellent to work with. They personally called me right back when I submitted a form in my search for a Prius. When I got there, I was taken care of excellent to work with. They personally called me right back when I submitted a form in my search for a Prius. When I got there, I was taken care of immediately. They asked what price range I was looking for and found me an excellent car in that range. I love my new Prius and am very happy with the service I received at Jaffarian Toyota in Haverhill. More

Jaysen was an awesome salesman from the minute we walked into the dealer. He was friendly and personable, not pushy at all. He listen to what I wanted and even though you did not have the exact color of w into the dealer. He was friendly and personable, not pushy at all. He listen to what I wanted and even though you did not have the exact color of what I was looking for, I took a test drive and I LOVE IT! He guaranteed that he will find exactly what I was looking for within 7 days. To my surprise, I received a call the next day... my vehicle had been located in the color and with the options I requested. The interior color was not exactly what I originally requested but it works fine and looks awesome. I love my new 2012 Toyota Highlander Limited! Thanks Jaysen and Thanks Jaffarian! I will certainly recommend your dealer to my family and friends. More

Employees were very knowledgable about their products and services. All personnel was very friendly and accommodating. I also appreciated the followup phone calls and email to make sure that I was very sat services. All personnel was very friendly and accommodating. I also appreciated the followup phone calls and email to make sure that I was very satisfied. More

Always a Friendly staff, great service with a smile!! Always a Friendly staff, great service with a smile!! i like the fact that the owner is always their, and always happy to great and speak with the co Always a Friendly staff, great service with a smile!! i like the fact that the owner is always their, and always happy to great and speak with the costumers!! More

Overall my experience was good. Tyler did a good and continual job listening to my needs and trying to move work forward. My chief complaint is that once the Purchase and Sales was signed, it became in continual job listening to my needs and trying to move work forward. My chief complaint is that once the Purchase and Sales was signed, it became increasingly unclear what was needed to complete the paperwork, finalize the add-ons, and register and inspect the car. I believe I logged 6+ hours waiting for different actions to take place and only can say that with greater clarity about what was needed and when (e.g., it takes up to 2 hours from the time the paper work is sent to the insurance company to register the car) I could have spent less time physically at the dealership. Surely mine was not the first car you've sold. I have been a Toyata customer for over 20 years. My interactions with the Watertown dealership which preceded this and the prior purchase *never* required so much time to get work completed. Worse, no satisfactory explanation was provided other than this is the way it works. I also do not like the high pressure tactics to tell you how I will rate your service and employees -- especially when asked right in front of Tyler for whom you supposedly seek candid and honest feedback. I have no issues with Tyler, but the manner of asking was borderline unprofessional. Equally unprofessional were Rob Marcoux's comments about the color of my former vehicle and how it compares to the new one. Please know that I would not purchase a car in any color with which I was not perfectly satisfied, so to have anyone imply that my prior color choice was not "masculine" enough was extremely off-putting. Not sure what else to say other than I can assure my next purchase best be handled with greater clarity about what's needed when and where. More