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Jaffarian Toyota
Haverhill, MA
2,028 Reviews
The Jaffarian family has been part of the Merrimack Valley community for decades as the 4th generation of our family is now part of the business. Over these years, our commitment to delivering quality customer service remains our focus to our loyal customers. For over 60 years, we have been the local, family owned Toyota dealership serving the Boston's North Shore, Merrimack Valley, Woburn and Southern New Hampshire, including Newburyport, Salisbury Beach, Haverhill and Woburn MA, Plaistow and Salem NH. We are the oldest original Toyota dealership in New England. Our "family" runs deeper as we consider our entire team working at Jaffarian Toyota and Scion to be our extended family.
Loyal customers who return to our showrooms and service departments year after year, car after car is proof of how hard we work to earn your business. We recognize and appreciate the investment involved in owning an automobile which is why we place great value on our long-standing reputation of offering a great experience and some of the best deals in new and used cars. Jaffarian Toyota holds our customers in the highest regard and values the support from the communities we serve. Come experience the Jaffarian Way. Our Toyota dealer proudly serves Woburn & Boston. From our family to yours, we look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,028 reviews
August 23, 2017
Liftgate Wouldn't Work Was in for sticker and mentioned that the liftgate wouldn't go down. There was a rock stuck in the assembly and they were able to take it out and did Was in for sticker and mentioned that the liftgate wouldn't go down. There was a rock stuck in the assembly and they were able to take it out and didn't charge me for it. That's great customer service!! More
by dwellers11
Employees Worked With
Alex Chase, Mark DeFrancesco, Chris Blanco
August 22, 2017
2008 Yaris passenger side Takata airbag replacement (Recall) Jaff Toy has excellent and fast service. Very efficient. Sales force was good too (I took a look at a brand new Yaris while waiting for airbag repla Jaff Toy has excellent and fast service. Very efficient. Sales force was good too (I took a look at a brand new Yaris while waiting for airbag replacement) More
by Gator
Employees Worked With
Mary Kate Fisher, Amy Menec
August 22, 2017
Easy,fast and fair AT first I dealt with Paul Lyons over the internet , quickly returned my e-mails, found the perfect car for us. When we got to the dealership we rece AT first I dealt with Paul Lyons over the internet , quickly returned my e-mails, found the perfect car for us. When we got to the dealership we received the exact deal that Paul told us.. Mary Kate Fisher,Gary Clark and Jason Weeden were all very easy to work with. It was a very good experience. More
by shopteacher
Employees Worked With
Mary Kate Fisher, Gary Clark, Jason Weeden
August 21, 2017
Excellent service experience! Made an appointment for the next day online. Easy check in process with the service adviser. Courtesy shuttle was convenient. Work was completed when Made an appointment for the next day online. Easy check in process with the service adviser. Courtesy shuttle was convenient. Work was completed when they said it would be. The only small negative was that the part was not it stock but they got it the next day. Overall, very satisfied. More
by TL
Employees Worked With
Mark DeFrancesco
August 21, 2017
Good used truck for a fair price I stopped to check out a used Tacoma and ended up buying it. My only suggestion for management would be listen to the customer very closely. There w I stopped to check out a used Tacoma and ended up buying it. My only suggestion for management would be listen to the customer very closely. There was a beautiful 4x4 double cabin on the lot that caught my eye, I went in and asked, "what is the mileage and how much are you asking". It took twenty minutes for me to get the answers. Too much emphasis on gathering my info, asking about a trade in (twice they asked for my keys) on two different occasions. I had no intention of trading my vehicle, because I know I can get more from private sale. I did have a good experience with the folks I dealt with in the end. Listen to the customer. Thanks More
by John
Employees Worked With
Mary Kate Fisher, Gary Clark, Tom Blanchette
August 21, 2017
Good peeps Had a good experience with Jaffarian. Great people I met there and helpful with my budget and what I wanted. Would def go back here Had a good experience with Jaffarian. Great people I met there and helpful with my budget and what I wanted. Would def go back here More
by sims8416
Employees Worked With
Maggie Paulino, Francesca Hamilton, Tom Blanchette
August 20, 2017
Jaffarian Does It Again! I just bought my 3rd Toyota from Team Jaffarian, and as always it was a very positive experience. Special thanks to my salesperson Gary, who guided me I just bought my 3rd Toyota from Team Jaffarian, and as always it was a very positive experience. Special thanks to my salesperson Gary, who guided me to a very well-priced Camry. Kudos as well to Francesca and Tom, who stayed well past closing time to enable me to drive away in my new vehicle the same day. More
by 94champs
Employees Worked With
Francesca Hamilton, Gary Clark, Tom Blanchette
August 18, 2017
Positive, stress-free purchase It was a straight forward, direct sale - I didn't feel pressured in any way, just felt everyone was sincere and genuine. Best experience I have ever h It was a straight forward, direct sale - I didn't feel pressured in any way, just felt everyone was sincere and genuine. Best experience I have ever had buying a car. More
by kadol22
Employees Worked With
RICHARD JOHNSON
August 18, 2017
Best experience buying a car ever! Tom found us exactly what we were looking for, all the staff were friendly, we got our car in less than 24 hours, totally stressfree . Everyone made Tom found us exactly what we were looking for, all the staff were friendly, we got our car in less than 24 hours, totally stressfree . Everyone made it happen! Great Dealership! More
by Lorraine
Employees Worked With
Tom and Louis
August 18, 2017
Great Service Department I have had my car serviced here twice now, and the service was exceptional both times. My car was ready when they promised, and the staff was very fr I have had my car serviced here twice now, and the service was exceptional both times. My car was ready when they promised, and the staff was very friendly and helpful. Everything was explained to me in plain English, and they washed my car both times! More
by lindzgoldy78
Employees Worked With
Amy Menec
