Jaffarian Toyota

Horrible Customer Service I went in on Saturday to check out and potentially buy a used vehicle. I found the vehicle I wanted and made a proposal of $12.500 with a credit card I went in on Saturday to check out and potentially buy a used vehicle. I found the vehicle I wanted and made a proposal of $12.500 with a credit card and signature. The car was listing for $15,500. Mr. Fanning came back with a proposal of $15,000 on paper. He explained that was the best he could do as there was no money in it for them. I did not want to spend that much, and needed some time to go over my financial situation and explained that to Mr. Fanning. I returned on Tuesday morning after reviewing my financial situation and was greeted by Mr. Fanning. I explained that I was still interested in the used car I had seen and test drove on Saturday. I made a proposal of $14,800 to Mr. Fanning and he said "Let me go check and see what I can do". Mr. Fanning then returned with a piece of paper listing the price of the vehicle I was interested in and did not say anything. The price on the piece of paper was $15,471. I then asked Mr. Fanning why does it say that the price is $15,471? When I just proposed to you $14,800? And you said you would see what you could do. Mr. Fanning said "Nope that is the price" I then explained to him that is higher than your proposal on Saturday of $15,000 and Mr. Fanning's response was "Well you should of bought it on Saturday then". Mr. Fanning was turning bright red and had started to raise his voice at me in the showroom in front of other customers. I was with my sister and she felt so uncomfortable with Mr. Fanning's actions she had to run out of the showroom and back to my car. I could not believe what I was hearing and asked Mr. Fanning what would make the price go up? Mr. Fanning then turned his back on me and started to walk to the door yelling "That is the price" Another Manager even told him to keep his voice down as there were customers around. I walked out the door and Mr. Fanning followed me to my car and got in my face continuing to raise his voice and yell. Mr. Fanning's actions were Juvenile to say the least and he needs to have his ego checked. More

very good I had an oil change. I scheduled it, they had an opening that day and it got done. Good price for synthetic oil. Nice waiting room. Comfortable. I had an oil change. I scheduled it, they had an opening that day and it got done. Good price for synthetic oil. Nice waiting room. Comfortable. More

good experience nice people to work with very clean showroom. richard johnson was very up to date on everything. went out of his way to make things to go s nice people to work with very clean showroom. richard johnson was very up to date on everything. went out of his way to make things to go sooth./ More

I give Jaffarian two thumbs up The employees were really friendly. There was one sales employee that stood out. Maggie went great and beyond to find the perfect car for me, and expl The employees were really friendly. There was one sales employee that stood out. Maggie went great and beyond to find the perfect car for me, and explained everything I needed to know. The reason I rated jaffarian with five stars was because I want everyone that goes to Jaffarian to have the same experience I had. More

Great car buying experience Purchased a certifief pre-owned 2015 Highlander here. Richard was so friendly and helpful. He definitely went above and beyond to help us in buying Purchased a certifief pre-owned 2015 Highlander here. Richard was so friendly and helpful. He definitely went above and beyond to help us in buying the car. By far the best car buying experience I have ever had. More

great service Had a great experience with this dealership. Everything was taken care of and had a great rental while my car was being repaired. Excellent service. Had a great experience with this dealership. Everything was taken care of and had a great rental while my car was being repaired. Excellent service. More

Ralph P. Purchased new 2016 highlander. They beat best price from another dealer. The sales guy Chris was very friendly and helpful. The entire staff was frien Purchased new 2016 highlander. They beat best price from another dealer. The sales guy Chris was very friendly and helpful. The entire staff was friendly and courteous. I would highly recommend buying a car from Jaffarian. This is my second car I bought (Volvo and Toyota) and both times it was a pleasure doing business. More

Excellent customer service I purchased a certified former lease Camry and was treated professionally and courteously by everyone I dealt with. Chris Grandmaison. made the buyin I purchased a certified former lease Camry and was treated professionally and courteously by everyone I dealt with. Chris Grandmaison. made the buying experience as smooth as possible from start to finish. More

Delivery of vehicle. Experience was good, delivery of the vehicle was sub standard. Dealership needs to be aware of when a vehicle is being delivered and not keep the cust Experience was good, delivery of the vehicle was sub standard. Dealership needs to be aware of when a vehicle is being delivered and not keep the customer hanging around the dealership while they try to find the car and prepare it for delivery. More

Timely professional service The Toyota service people are very friendly and always take care of you on time. The waiting area is big and gives you a chance to catch up on work or The Toyota service people are very friendly and always take care of you on time. The waiting area is big and gives you a chance to catch up on work or your reading while you are waiting. There are times when I have used their pick up and drop off service. They are also on time and get you to work on time and very friendly. More