Jaguar Land Rover Bluff City

Excellent Customer Service I would like to say thank you David Frederick for excellent and timely service! I would highly recommend this group of professionals in the service I would like to say thank you David Frederick for excellent and timely service! I would highly recommend this group of professionals in the service area. More

This was the worst experience that I have ever had at Jaguar. First of all, I called ahead to tell that I was on my way and I just need to have my tires checked out because the air pressure light was on. Jaguar. First of all, I called ahead to tell that I was on my way and I just need to have my tires checked out because the air pressure light was on. I was told to come on in and they will get right on it. I arrived at 11:50am. I was attended to promptly and told that there were several technicianS with nothing to do so they would started right away.? I waited in the lounge for over an hour with no communication as to the status of the problem. I finally had to get someone’s attention to check on my vehicle, only to find out that the technician that was supposed to be working on my car had gone on his lunch break and is back and just getting started. After another hour had passed, I went to the repair department to check again because no one had given me an update. I was then told that they were looking for another tire to replace my tire. No one even told me my tire needed replacing or what was wrong, only that that I needed to get a new tire. I waited another hour, this time I decided to wait in repair area so that I would not be ignored or forgotten. After 3 hours of sitting with no communication, the manager came to apologize and told me my car would be ready in 10 minutes. He asked if I wanted a car wash and I told him originally I did however after waiting for 3 hours with no feedback I simply wanted them to finish up. I feel they should have offered me a loaner or At least told me ahead of time about the wait so that I could have rescheduled or made other arrangements. The professionalism here leaves a lot to be desired. We have a Purchased a Jaguar and a Range Rover from them and have been loyal customers. I just expected better and was very disappointed. More

We were very happy w/your service. Actually we have always been happy with your company & all that y’all do. . Thank you so much always been happy with your company & all that y’all do. . Thank you so much More

The service department is very attentive to the needs of the customers, as well as accommodating. Their loaner cars are always fun and enticing, but their lounge is nice and comfortable if you choose to wai the customers, as well as accommodating. Their loaner cars are always fun and enticing, but their lounge is nice and comfortable if you choose to wait there, as I did, with the pandemic right now. More

This dealership is the best dealership I have ever experienced. Every aspect of it from the sales to the service department is excellent. I will definitely return and recommend this place to all my fr experienced. Every aspect of it from the sales to the service department is excellent. I will definitely return and recommend this place to all my friends and family. More

My service person was Dane Duncan. He was professional, courteous, and easy to talk to. He kept me informed about my vehicle, and completed the recalls and updates that were needed. My service was great! courteous, and easy to talk to. He kept me informed about my vehicle, and completed the recalls and updates that were needed. My service was great! More

Great experience working with Derrick. When I first walked on the lot I wasn’t sure what most interested me. Derrick helped me narrow it down and identify multiple vehicles to test drive. Once I made a walked on the lot I wasn’t sure what most interested me. Derrick helped me narrow it down and identify multiple vehicles to test drive. Once I made a decision, the sales negotiation and process was quick and easy. More

Thank you Derrick and staff for making buying a car the easiest experience ever! Love my new Range Rover Velar. Having Joshua come out to our house to explain all the features is so nice. Thank you fo easiest experience ever! Love my new Range Rover Velar. Having Joshua come out to our house to explain all the features is so nice. Thank you for an excellent experience. More

Jason was great to work with. The whole team made things quick, simple, & easy. Easy trade in & left feeling very satisfied on our decision to do business with this dealership. quick, simple, & easy. Easy trade in & left feeling very satisfied on our decision to do business with this dealership. More

I’m a out of state customer and Derrick was a pleasure to work with from start to finish. I Will return Again Awesome Job!!! to work with from start to finish. I Will return Again Awesome Job!!! More