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Jaguar Land Rover Bluff City
Memphis, TN
558 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 558 reviews
June 02, 2019
Saturday in the Service Department I was thankful that I was able to schedule at the last minute a Saturday service appointment to get my brakes repaired and get a new set of tires. I I was thankful that I was able to schedule at the last minute a Saturday service appointment to get my brakes repaired and get a new set of tires. I was in desperate need of both. Dane was extremely polite and helpful and kept me informed on the current status of the repair. My only complaint is that they should offer loaner cars on Saturday like they do during the week. More
by JH
Verified CustomerEmployees Worked With
Helpful May 29, 2019
Timely My only complaint is that my service required light is still on after an oil change and back brake replacement and no one at the service acknowledged My only complaint is that my service required light is still on after an oil change and back brake replacement and no one at the service acknowledged or addressed the issue More
by tonettej
Employees Worked With
A different rep when I picked up the vehicle, Chad Henze
May 29, 2019
Tire repair and part replacement We always get great service from Chad. He's always professional and informative and keeps us up to date on all of our service needs. We always get great service from Chad. He's always professional and informative and keeps us up to date on all of our service needs. More
by Mike H
Employees Worked With
Chad Henze
May 25, 2019
Communication All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not k All was completed in a timely fashion but the lack of communication and miscommunication is concerning Not concerned with time frame etc. did not keep me appraised of progress More
by jisaacson
May 24, 2019
Service Cost $$$$$, problem not fixed! After spending $$$$$ in service to fix a problem, I immediately start receiving a warning alert that I’ve never received before pertaining to what I t After spending $$$$$ in service to fix a problem, I immediately start receiving a warning alert that I’ve never received before pertaining to what I thought was fixed. Called service back and the response I got was basically that’s a different issue than what we fixed, however they pertain to the same thing ;-( More
by steve.averyj@gmail.com
Employees Worked With
Chad Henze
May 22, 2019
Excellent The experience was what I expected from Range Rover. Top notch and very professional. The overall process was easy and quick. Great people and grea The experience was what I expected from Range Rover. Top notch and very professional. The overall process was easy and quick. Great people and great service. More
by blake.pera
Employees Worked With
Mike Golladay
May 17, 2019
Service Chad Henze in Bluff City Jaguar Land Rover Service was a pleasure to deal with. He always goes above and beyond!! Great people providing great service Chad Henze in Bluff City Jaguar Land Rover Service was a pleasure to deal with. He always goes above and beyond!! Great people providing great service!! More
by Joe Kelley
Employees Worked With
Chad Henze
May 16, 2019
Personalized home tutorial I have had my vehicle for almost two weeks and delighted to say i love it! Derrick was our salesman and was very professional. Grant came to our home I have had my vehicle for almost two weeks and delighted to say i love it! Derrick was our salesman and was very professional. Grant came to our home and so helpful in customizing our controls . He was so patient in answering all my questions. Very good experience!! More
by Tina12
May 14, 2019
Excellent The follow up visit from Grant was very helpful and pleasant. He explained, showed and assisted me in a easy way to maximize and utilize the use of my The follow up visit from Grant was very helpful and pleasant. He explained, showed and assisted me in a easy way to maximize and utilize the use of my new Jaguar. I am not a “read the Manuel” type personality and he summed it all up in a timely fun way. Thank you, the follow up visit added to the great sales experience with Alan and the Financial Manager from your Bluff City Land Roover/Jaguar Dealership More
by JeriRyan
May 09, 2019
Poor Performance My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I pick My 2012 XJ (for which has a warranty) required a coolant system replacement. Bluff City Jaguar called and stated that the repair was complete. I picked up the car and within a day notice that at cold start the car ran very rough and while driving I smelled a coolant smell with a slightly rough engine torque at highway speed. I returned the car to my garage and rescheduled Bluff City to take another look at their repair. A few days later I received a call stating that the lead technician had performed additional diagnostic and could not find any issues. I picked up the car again, was charged a diagnostic fee for them checking their own poor performance and within minutes of having the car; the car was leaking coolant and smoking from the passenger side exhaust pipe. I think that no one performed any diagnostics and based the immediate performance of the car or lack thereof. It is likely that a repair never occurred. Essentially, I towed my car to Bluff City Jaguar, paid $2534.97 and picked up a car that was either piece-milled repaired or no one touched it at all (including the so-called additional diagnostics). More
by tony.varner
Employees Worked With
