Jaguar Land Rover Hinsdale

Kayla looked up my service history on Carfax instead of on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross on Land Rover system (even with my telling her that 99% of our service has been at that dealership) and assured me it was standard practice to cross check dealership records with Carfax (that has never been done previously). Service technician rejnforced this on the walk around. Kayla tried to get me to commit to several pre-identified service needs before the multipoint inspection (which had never been the case previously). I later asked technician to quote me a price for new gas cap and (after ostensibly checking my service records), he said that based on our service history with the dealership that they'd replace the gas cap at no charge. I was later notified that no vehicle service was needed at this time and that gas cap had been replaced at no charge. Later discovered that gas cap had not been replaced. After using service at this dealership for 9 years with this vehicle and 10 years before with our last RR, this service experience was very disappointing. More

Friendly, Knowledgeable, Professional, Trustworthy best summarizes our experience with Mike Duerinck and Land Rover Hinsdale. Mike made us feel welcome and came across as someone we could trust. There was summarizes our experience with Mike Duerinck and Land Rover Hinsdale. Mike made us feel welcome and came across as someone we could trust. There was no pressure just a relaxed comfortable atmosphere. We will definitely recommend Mike and Land Rover Hinsdale to our friends and family. More

My appointment was timely (on time) with minium down time. This was my first time using this facility. I will use this facility moving forward. time. This was my first time using this facility. I will use this facility moving forward. More

My appointment went well and waiting period was excellent. In and out in in record time. excellent. In and out in in record time. More

Agnes Landowski was absolutely amazing! She was incredibly knowledgeable, honest, and made the entire process feel effortless. From start to finish, it felt more like I was visiting a frien She was incredibly knowledgeable, honest, and made the entire process feel effortless. From start to finish, it felt more like I was visiting a friend than buying a vehicle. She truly went above and beyond to make me feel comfortable and informed every step of the way. Highly recommend working with her! More

I live in Nashville, Tennessee, and could not find the vehicle I was looking for. I found a great deal on a 2024. CPO defender at Hinsdale.. I called and spoke to Agnus. She was absolutely amazing.!! She vehicle I was looking for. I found a great deal on a 2024. CPO defender at Hinsdale.. I called and spoke to Agnus. She was absolutely amazing.!! She arranged a vehicle waiting for me at the airport to drive me to dealership. She was very professional., patient, knowledgeable, and overall great person during the sales process. Since I purchased the car, I’ve had to call Agnus on a few occasions to get information and she always responds immediately, with a positive friendly, amazing attitude! I purchased a new car about every two years and I’ve never had such a pleasant seamless experience. I definitely recommend Hinsdale Land Rover. I got a great deal. More importantly, I recommend Agnus as your sales person. To be honest normally I argue with sales people because of all the games and negotiation strategies., but not with her. She was an honest., straight shooter that obviously loves her job and it reflects in her customer service More

My experience has been much improved since they hired service consultant Adam Wolfe. Thx much service consultant Adam Wolfe. Thx much More

Agnes was beyond amazing! !! She was so personable, helpful, and friendly!!!! We drove almost 3 hours to buy our new Land Rover and we would most definitely return to work with !! She was so personable, helpful, and friendly!!!! We drove almost 3 hours to buy our new Land Rover and we would most definitely return to work with Agnes ANY TIME!!! More

Very accommodating and wonderful service provided. Good workmanship as well and in a timely manner Good workmanship as well and in a timely manner More

The service attendant was good and my service representative was great.Also accompanidations were good. representative was great.Also accompanidations were good. More