Jaguar Land Rover Hinsdale

Buyer beware! Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold wit Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold with a lone electronic key fob? BMW wants $800 to program a second fob- and I’m told I have to pay on my own to get the replacement key. Sales person Julian falsely stated that he disclosed the missing key before I signed the contract. When confronted on a 1:1 call, changed the story completely... Unethical behavior; can’t be trusted. A manager was supposed to call me to address this issue, but that didn’t happen. Not responsive, nor accountable. Not at all trustworthy. I wish I could give them a 0/5 rating. Follow-up. After posting my review, received a message from the ‘owner’ asking me to call to get this issue resolved. Called, and was directed to a voicemail for sales manager Rich. No response. 3 weeks out. Sales person Julian responded saying he now has the mats and the manual. Reached out twice to collect them. Today, he says I don’t have anything for you. How else can I help you?! He promised us ‘white glove service’. Didn’t realize that meant you can’t reach him. Go figure. Stay clear, my friends. This dealership is a bunch of xxxxx and thieves. More

Allen was a great salesman! Quick and easy to trade in and get a new vehicle Quick and easy to trade in and get a new vehicle More

Quick and precise but was surprised did not receive a courtesy wash with the service courtesy wash with the service More

They are very friendly and helpful. The salespeople help each other out. It was a very pleasant experience The salespeople help each other out. It was a very pleasant experience More

This was my first time bringing my truck in for service and I was very please with the customer service I received. Joe Rasone was my service advisor and I am very happy with the assistance he provided, I and I was very please with the customer service I received. Joe Rasone was my service advisor and I am very happy with the assistance he provided, I appreciated how he took the time to review everything with me. He arranged for me to have a loaner vehicle while my car was being serviced. I was also surprised at how quickly my service was completely. I was very happy to see how clean my truck was when I picked it up and even more happy when I drove it home. My truck has been running great and have not experienced any issues, which is the point of brining it in for service, but I am also confident that if I run into any issues, I am in good hands with Joe and his team. More

The service dept was great to work with and the service manager was very thorough in showing me any issues the vehicle had. manager was very thorough in showing me any issues the vehicle had. More

I really valued the transparency and honesty from my service advisor and the technician who was working with my vehicle. I felt that I was being treated like I mattered and for that I think I could be a service advisor and the technician who was working with my vehicle. I felt that I was being treated like I mattered and for that I think I could be a continuing customer and also refer any fellow colleagues of mine to this specific location. More

Excellent service and fast appointment . Servicemen very knowledgeable about their work . Explain everything about my car . Servicemen very knowledgeable about their work . Explain everything about my car . More

The service guy we worked with was awesome. He answered all our questions. We were given and very nice loaner to drive while our car was being serviced. Our car very clean and detailed when we He answered all our questions. We were given and very nice loaner to drive while our car was being serviced. Our car very clean and detailed when we got it back. More

I recieved awesome service as always! The staff are great to work with. We love Joe! The staff are great to work with. We love Joe! More