Jaguar Land Rover Hinsdale

Staff was knowledgeable, patient, and answered all my questions honestly. Would definitely recommend this dealership questions honestly. Would definitely recommend this dealership More

Work was done well, but it takes a long time during which communication is lacking communication is lacking More

Used Car Buyer Beware! We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car wa We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car was fully inspected, they performed an oil change and fixed/updated a couple other minor things. The price was fair and the sales process was smooth and painless. The sales and finance departments were a breeze to deal with. A couple days after buying the car, we experienced intermittent hard starts. Starting would start rough and take some time to actually start. Since we had a short, limited warranty since it is a used car, we brought the car back to Land Rover THREE times and each time they told us they couldn't find anything wrong. We understand that intermittent problems are difficult to diagnose so we sent them a video where you can hear how hard the car was starting in hopes that they would look further into the issue. They still said they can't find anything wrong. They suggested that if we experience further issues to take it to an Infiniti dealership as it may be an issue with Infiniti cars that the Land Rover service department can't diagnose. After the warranty expired, we did some research on the issue. The first thing my husband did when he opened the hood is check the air filter. IT WAS ENTIRELY BLACK. How in the world was this missed during the car's initial inspection and all the times we took it back in to see what was wrong?! All those trips back to Land Rover were a complete waste of time. My husband changed the filter and we haven't had a problem since. He also changed the cabin air filter which was DISGUSTING. I wouldn't trust that the used cars at Land Rover Hinsdale have been "fully inspected". If they missed something as simple as an air filter, what else did they miss? If you buy a used car here, I would strongly recommend taking it to your own mechanic for an inspection, if allowed. If not allowed, I would look elsewhere for a used car. More

Our Sales person Dan G is 5 star An asset to your company! Attentive , dedicated and detailed company! Attentive , dedicated and detailed More

Kayla did a terrific job handling my issue as it related to my certified pre owned warranty to my certified pre owned warranty More

We had wonderful experience Mike was extremely professional & helpful throughout the process.Love our Lexus professional & helpful throughout the process.Love our Lexus More

Kayla was a tremendous help in getting our Rover back on the road! Thank you! the road! Thank you! More

Very courteous and professional. I didn't feel pressured to do anything. The reception was fantastic. A video of analysis of what technicians found was made available to me. The over I didn't feel pressured to do anything. The reception was fantastic. A video of analysis of what technicians found was made available to me. The overall experience was beyond expectations. More

Excellent service via the service department and Joe Rosone. Joe always does a great job of keeping me informed and seeing that things get done correctly and in a timely manner. Rosone. Joe always does a great job of keeping me informed and seeing that things get done correctly and in a timely manner. More

Flexible, went extra mile Adam was very accommodating. Service was top notch and always polite and friendly Service was top notch and always polite and friendly More