Jaguar Land Rover Las Vegas
Las Vegas, NV
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Personalized service and good communication are far more important than a vehicle having issues. Every vehicle has issues. It’s how they are handled is what makes the difference. important than a vehicle having issues. Every vehicle has issues. It’s how they are handled is what makes the difference. More
I bought my vehicle from this dealer. For my service calls they ave consistently exceeded my expectations. Always friendly, prompt, accurate with time estimates and have never exceeded any estimated cos calls they ave consistently exceeded my expectations. Always friendly, prompt, accurate with time estimates and have never exceeded any estimated cost. Welcomed on arrival, a very professional service advisor, and a fond farewell with a chilled bottle of water in my car. More
ZERO STARS. The service department is rude, disrespectful, and lazy. It took 3 weeks for them to return my calls to schedule service, then they kept my car for a WEEK after it was fixed and lie disrespectful, and lazy. It took 3 weeks for them to return my calls to schedule service, then they kept my car for a WEEK after it was fixed and lied to me throughout the whole process. The service director has not responded to multiple emails. Unorganized and unacceptable service from a high end dealer. More
I had a terrible experience with Land Rover. On the middle console of the 2018 Range Rover sport there is a tray table. Unbeknownst to me, and probably everyone else, if you set anything resembling a c middle console of the 2018 Range Rover sport there is a tray table. Unbeknownst to me, and probably everyone else, if you set anything resembling a credit card or driver’s license on it, it can easily slid behind the console and you will not be able to retrieve it. In order to retrieve anything that slides through, you have to remove the entire console, which Land Rover charged me $380 dollars to complete. The most disheartening thing is that Land Rover is fully aware of this issue, as I was informed by the service department, and hasn’t done anything to rectify this problem. It is a real easy fix, which wouldn’t cost them much money at all. This appears to be a grift to me, because the fix is so easy. Another disheartening thing that occurred is that I completed two surveys and requested Land Rover contact me and they have failed to do so. This by no means is this looking out for the customer. More
Reliable experience each time I schedule my Discovery for service maintenance. Kudos to Chris who took care of us and kept us informed as to what’s need to be done, cost of service and up to the time the veh service maintenance. Kudos to Chris who took care of us and kept us informed as to what’s need to be done, cost of service and up to the time the vehicle was ready. Thanks for the valve cap, Chris! More
I've dealt with this company since I moved here in 2005 (I have bought 5 Range Rovers from them and owned 9 in total.) They have always worked with me on any problems. I would buy another from them, unle (I have bought 5 Range Rovers from them and owned 9 in total.) They have always worked with me on any problems. I would buy another from them, unless I decide to buy a Jag for a change. More
land Rover Las vegas Probably the worst choice you can make is bring your car here for any sort of service. I own a Land Rover LR3 Which was sent to their repair place to get suspension work done. I was make is bring your car here for any sort of service. I own a Land Rover LR3 Which was sent to their repair place to get suspension work done. I was charged at the end of the day $2500 for 2 parts that were serviced it wouldn’t be to bad of a price if the shop would actually charge you the right amounts and not make 4th grade math errors in they’re invoices and receipts. Was scammed out of $360 and a air suspension compressor which can cost upwards of $1500, The part was changed yes but I take very good care of all my vehicles have owned 3 Land Rovers and have never seen such blasphemy happen before my eyes. They refuse to give you you’re 1 year warranty that is given to you before services and plus the $1250 part that was changed came defective and I’m getting charged another $1250 to buy a new one because they are not responsible for fault factory work. My car had 1 problem and came out with every single dash light activated showing problems. I come in to the dealership to sort out these problems and see what they can do and I’m greeted by a service advisor that didn’t know what half the parts in the car were, an ignorant manager who didn’t want to even touch the subject and told me he couldn’t do anything and all I could do was pay and probably the worst part some ignorant composure losing “BIG BOSS” as he called himself manager who will yell and curse at you with no holding back. To remind you I spent $2500 for a service and they promised me of a simple car wash which is courtesy of them done to my car. DONT EVER TAKE YOUR CAR TO LAND ROVER JAGUAR LAS VEGAS OFF ROY HORN STREET, SAVE YOURSELF AND YOUR MONEY DONT FALL FOR THE SCAM More