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Jaguar Land Rover Sacramento - Service Center

Sacramento, CA

4.7
25 Reviews

25 Reviews of Jaguar Land Rover Sacramento - Service Center

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April 09, 2024

Taylor and his team at Land rover Sacramento were extremely fast and efficient at diagnosing a problem. his communication skills and honesty with pricing a huge positive. More

by greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Krebs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lydia Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Jaguar Land Rover Sacramento responded

Greg, Thank you for your very kind review. Taylor and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jaguar Land Rover Sacramento. James Gabbard Service Manager jgabbard@niello.com (916) 283-7219

March 17, 2024

Do not trust. They do not back what they say after sale. Lack of honesty. More

by Gregrayorrgregrayorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Prasad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Pratt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Havard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peirce McDermott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Jaguar Land Rover Sacramento responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. James Gabbard Service Manager jgabbard@niello.com (916) 283-7219

June 16, 2023

On my first visit to this dealership, I was immediately impressed with the quality of service and the cleanliness of the facility despite the construction. I felt like I had a white glove treatment when t More

by EMELVIN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Munoz
Jun 21, 2023 -

Jaguar Land Rover Sacramento responded

Thank you for taking the time to walk us through your first visit with us here in Sacramento! We're absolutely thrilled to know that Steven and the rest of our team provided you with 5-star service from start to finish. If there is anything we can assist you with in the future, please do no hesitate to reach out to us!

June 15, 2023

Great customer and professional service in working with my service advisor Taylor, who would be always available to answer any questions that I may have regarding the process and service. More

by shanellwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Otto
Jun 21, 2023 -

Jaguar Land Rover Sacramento responded

Isn't Taylor wonderful, Shanell? We are truly lucky to have him on our team here in Sacramento and are glad to know that he is always there to answer any questions you may have. Happy driving!

June 11, 2023

Steven did amazing job for helping and do all of my paperwork done and communicating the status of the repairs More

by exsorespino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

We're glad to hear that Steven provided you with such amazing service and communication throughout the service process! We will make sure to let him know that you mentioned him.

June 11, 2023

Taylor and Demi are standouts! They keep their promises and commitments and they perform above and beyond any expectations. You will not be disappointed! More

by Shaun Alston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Otto
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

We are truly lucky to have both Taylor and Demi on our team here in Sacramento, Shaun. Thank you for taking the time to acknowledge their standout work. We will make sure they see your kind words!

June 10, 2023

Fast and easy access to the service department and car was ready exactly when promised. Everyone was very accommodating. More

by cport6598@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Munoz
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

Thank you for letting us know! We're glad that Steven and the rest of our team were so accommodating and made sure your vehicle was ready exactly when promised. We look forward to your next visit!

June 10, 2023

The Sacramento dealership doesn't make Clayton, Clayton makes the dealership a great and unique experience. Thanks. More

by RLCUMMINGS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

Thank you for taking the time to acknowledge Clayton's great work! We are truly lucky to have him on our team here in Sacramento and it's always great to know that our customers appreciate him as well!

June 10, 2023

Attended to all my needs in detail. No wait time. Special shout out to Steven Munoz, my service agent for an outstanding job in making sure I have an wonderful experience under his ca More

by rdacanay67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Munoz
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

We're glad to know that your recent service visit with Steven was a 5-star one! It's great to hear that he attended to all of your needs and made sure you had a wonderful experience. We will make sure to pass along your kind words!

June 09, 2023

They did exactly what I ask for and did it no problems the only thing I wish they did was wash the new tire because it was dirty More

by tau_con
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Jaguar Land Rover Sacramento responded

Thank you for taking the time to walk us through your recent service visit, Tau. We appreciate your feedback regarding giving your new tires a wash. We will make sure to pass that along to our service team.

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