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Jaguar Land Rover Santa Monica - Service Center
Santa Monica, CA
319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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319 Reviews of Jaguar Land Rover Santa Monica - Service Center
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September 19, 2023
THE PROBLEM "RESTRICTED PERFORMANCE" WAS NOT FIXED. CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE OF IT . WHEN I ASKED RAFI WAS THE CAR READY, HE SAID "YEAD DIDN'T MARIO CALL YOU AT 1PM". NO MARIO DID NOT CALL NOR DID HE CALL ON FRIDAY 9/15 AS HE SAID HE WOULD TO UPDATE THE CAR. HE NEVER EVEN CAME TO WORK THAT DAY. NOT TO MENTION THE WHOLE REASON I BROUGHT THE CAR IN THIS LAST TIME (ON 9/13) WAS DUE TO THE RED LIGHT WARNING ("RESTRICTED PERFORMANCE") WHICH MR. HERNANDEZ TOLD ME WAS TAKEN CARE OF WHEN I HAD BROUGHT THE CAR IN 4 WEEKS EARLIER TO UNDERGO ITS ANNUAL MAINTENAANCE AND PURCHASE 2 MORE TIRES. ALL IN ALL VERY FRUSTRATING EXPERIENCE. I DREAD EVER CALLING BACK More
by KMEHRHART
Verified Customer
September 16, 2023
The guy lied about his price, and he should get fired. Makes me never want to use your company again. Makes me never want to use your company again. More
by jkermani
Employees Worked With
September 15, 2023
Mario has always been extremely helpful, he keeps me up to date on my repairs and has been very helpful explaining repair details with me. An asset to your team. to date on my repairs and has been very helpful explaining repair details with me. An asset to your team. More
by DRGARCIA9014
Employees Worked With
September 07, 2023
This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More
by dsinger131
August 25, 2023
I always feel my car is in excellent hands when I drop it off, and I really appreciate Mario's direct and candid approach. Thank you! off, and I really appreciate Mario's direct and candid approach. Thank you! More
by braidalie
Employees Worked With
August 18, 2023
John always returned my phone calls right away and explained the problem with my car in full detail. I always feel I can rely on John! explained the problem with my car in full detail. I always feel I can rely on John! More
by BUCKSB
Employees Worked With
August 18, 2023
Very one is nice and courteous. Greet and acknowledge customers as soon as you enter the facility. Great customer service Greet and acknowledge customers as soon as you enter the facility. Great customer service More
by zoila_paniagua
August 05, 2023
I had a great experience. Great customer service. Quick and very helpful. I would recommend them to anyone. Great customer service. Quick and very helpful. I would recommend them to anyone. More
by longlashes102
Employees Worked With
August 02, 2023
Excellent service and good communication I will recommend this dealer to family and friends thank you so much this dealer to family and friends thank you so much More
by dinoburgues
Employees Worked With
