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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
321 Reviews

321 Reviews of Jaguar Land Rover Santa Monica - Service Center

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September 14, 2022

very efficient and helpful, car was taken care of quickly- will be back soon soon More

by diane.silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Diane, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth experience! I will be passing the kind words along to our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 01, 2022

COMMUNICATION WITH SERVICE DEPARTMENT MADE THE EXPERIENCE MUCH EASIER AND MORE EFFICIENT. JOHN HAS BEEN EXTREMELY HELPFUL IN ALL OUR DEALINGS WITH BOTH OF OUR AUTOS. More

by alanspiwak
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Alan, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great experience! I will be passing the kind words along to John, and the rest of our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 31, 2022

Very professional and on time, they changed my tires in less than two hours, Thx More

by shivasamani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback. We are thrilled to hear our service was up to your standards! I will be passing the kind words along to Jorge, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 28, 2022

They are always so helpful when I’ve had to have them check something with my car. Especially Armando—he’s amazing!! More

by delta3pa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you do much for taking the time to give us feedback! We are thrilled to hear that you had a great experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

August 28, 2022

Couldn't have been better. Jorge is a total pro, He went over the results of the inspection which had never been done before More

by jimclarksm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Jim! Thank you for your kind words and this wonderful review! We are so happy to read such a great review about Jaguar Land Rover of Santa Monica Service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 28, 2022

My service tech Armando is amazing. I appreciate how he explains and works with the service team to solve any issue. More

by CHRIS@CHICASTACOS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Chris, we are thrilled to hear you had an amazing experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 27, 2022

After going Five times to take care of a problem with my car they finally fix it. My passenger mirror has an inside crack in it. And they tell me that the warranty doesn’t cover that. That’s not right. More

by jsetareh
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Bevardos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Jaguar Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monic Service.

August 25, 2022

John Bevardos is very professional, knowledgeable, and informative. He is always a pleasure to work with. More

by JENNIFERKELLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Jennifer, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the message along to John and the rest of our team. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 24, 2022

Jorge was my service manager and he was very helpful. I felt really taken care of. More

by Tracy26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2022 -

Tracy26 responded

Thank you!

August 21, 2022

Thank you John Bervados for continuous perfect service and the rental is always key ! Thanks! More

by SBK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hi SBK, thank you for giving us feedback! I will be passing the kind words along to John! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

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