Jaguar Land Rover Seattle

Excellent service representative but... Taylor was very patient and did his best during the time of handling my vehicle issues. It seemed that they were extremely busy and short handed but o Taylor was very patient and did his best during the time of handling my vehicle issues. It seemed that they were extremely busy and short handed but overall Taylor gets a good 5 star review. I took my vehicle over a week ago to address 2 major issues and one minor, Bluetooth connectivity to my Note 9 phone stopped working after my last visit where they updated some software, took over a week for them to tell me that they can't do anything about it because it's a phone that's not listed on the compatibility list - we are talking about a 2018 discovery sport I am confident they didn't even try to troubleshoot it, got my car back without a fix in sight. Issue two was fixed - stop start feature didn't work but they fixed it. The last "minor issue" was my back right tire sensor kept going off constantly and I took it to the dealer at least three times and they always brushed it as temperature changes - BS, my last visit they discovered that there is a nail on the side of the tire and the tire needed to be replaced - I replaced it with a new tire but this confirms my suspension that their mechanic and inspections are BS, they most likely don't even actually try to figure out the issue. I am extremely disappointed with their technicians and therefore chances of me getting a new Landover in the future are slim to none unless they get their act together and actually have compitant technicians. More

Back up camera issue 2 back up camera issues since the purchase. Got appleplay installed yesterday and already having glitches. However, Tyler was very nice and profession 2 back up camera issues since the purchase. Got appleplay installed yesterday and already having glitches. However, Tyler was very nice and professional. Hopefully no issues anytime soon More

Best Service I love my Range Rover! My husband takes it in to be serviced. Service is great. They keep in touch with me regarding my vehicle. Mel Carroll is the be I love my Range Rover! My husband takes it in to be serviced. Service is great. They keep in touch with me regarding my vehicle. Mel Carroll is the best! More

Holiday Box installation My complete parts and service experience with JLR Seattle was truly top tier! The parts department was knowledgeable and thorough so we were both cle My complete parts and service experience with JLR Seattle was truly top tier! The parts department was knowledgeable and thorough so we were both clear as to exactly what accessories I needed to fulfill my needs and criteria. My service representative, Sally K., was pleasant, cheerful, and very professional throughout the visit. While waiting, she also researched and answered more questions about additional upgrades like tow hitch installation and a complete cost breakdown including parts, labor, and tax. I would 100% recommend JLR Seattle to anyone! More

Good experience despite the construction Despite the construction reducing the waiting area to a couch in a. noisy corner, the experience was very positive. Staff was very friendly and I wa Despite the construction reducing the waiting area to a couch in a. noisy corner, the experience was very positive. Staff was very friendly and I was ferried to a local Barnes and Noble to wait for my LR service. More

incredible customer service This dealership prioritizes the customer experience and satisfaction above anything else! One feels like they are truly interacting with friends that This dealership prioritizes the customer experience and satisfaction above anything else! One feels like they are truly interacting with friends that they've had for years. I strongly recommend this dealership over all others. More

An excellent experience We've assisted in the purchase decision for dozens of friends, family, and our own cars. We've been through the experience at many dealers, big and s We've assisted in the purchase decision for dozens of friends, family, and our own cars. We've been through the experience at many dealers, big and small. This is one of the best experiences we have had. the staff was uniformly friendly, no sketchy tactics, no wasting time. Everything was done professionally, thoroughly, and quickly. From the time we walked in to view the car to the time we drove away was only a couple hours, which is as fast as anyone can expect considering we had done no groundwork prior to coming to the dealership. Highly recommended. More

Above and beyond!!!!! The service at this dealership was SO far above and beyond what I expected! The management was impeccable, they moved so fast to find me a vehicle tha The service at this dealership was SO far above and beyond what I expected! The management was impeccable, they moved so fast to find me a vehicle that would work for me and numbers that would make me happy as well. I can't say enough good things, and I'll be sending everyone over to them that needs a new vehicle! More

Lease Shopping The staff were knowledgeable, candid, and helpful. I got the sense this is a well ran establishment with people that like working there. They worked The staff were knowledgeable, candid, and helpful. I got the sense this is a well ran establishment with people that like working there. They worked with me to get a price I was comfortable with. More

i year service and some other accesory purchasess Sally and the parts folks incredibly helpful, much appreciated.They were helpful and friendly and went out of their way to take care of me. Sally and the parts folks incredibly helpful, much appreciated.They were helpful and friendly and went out of their way to take care of me. More