Jaguar Land Rover West Columbia

I like the service I receive at Land Rover West Columbia. They are very transparent in their recommendations and pricing. They are very transparent in their recommendations and pricing. More

I am writing to formally raise a concern regarding my recent experience with your dealership’s financing department. First, I would like to acknowledge that my sales representative, Matt, was excellent recent experience with your dealership’s financing department. First, I would like to acknowledge that my sales representative, Matt, was excellent to work with—professional, transparent, and helpful throughout the process. However, my experience with the financing team was deeply disappointing. I came to the dealership with a pre-approved loan from my own bank, which should have made the transaction straightforward. Instead, without my clear consent or approval, a new loan application was created and processed. My original Bank of America approval was not utilized as intended. This situation raises serious concerns about transparency and customer consent. It appears that the financing process may have been handled in a way that prioritized internal incentives over the customer’s best interest. I strongly advise future customers to be extremely cautious when bringing their own financing. Ensure that your approved loan is the one being used and carefully review all documents before signing. In my case, the handling of the financing—specifically by the finance officer—was not aligned with professional or ethical standards. I hope this feedback is taken seriously and leads to improvements in your financing practices to ensure a more transparent and customer-focused experience. More

Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. More

Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well great definitely a repeat customer Tom was a great as well More

Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience. very, very good. Had an enjoyable experience. More

I'm always pleased with the customer service that I received when I go to the dealership. Marcus is all ways helpful and polite. received when I go to the dealership. Marcus is all ways helpful and polite. More

Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done More

Great, fast service as always. Tony, our service manager, communicates clearly and kept us updated every step of the way. Tony, our service manager, communicates clearly and kept us updated every step of the way. More

Darrell Gough was my salesman and he was fabulous! He made this process so easy for me. I was very comfortable with my purchase because Darrell provided all the information I needed! Love my new vehi He made this process so easy for me. I was very comfortable with my purchase because Darrell provided all the information I needed! Love my new vehicle! More

I felt seen and this made me feel that my time was valued. No one walked by me without asking if I was being helped. valued. No one walked by me without asking if I was being helped. More