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Jaguar Land Rover West Columbia - Service Center

Clarksville, MD

4.8
322 Reviews

322 Reviews of Jaguar Land Rover West Columbia - Service Center

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April 23, 2025

Tom Matthews is best in class and is one of the main reasons I keep coming back. The service is top notch and personal! More

by CHAD.RUGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

clean and friendly. The wait was a little long for a tire next time I will drop off More

by TGACCURATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Jaguar gives good customer service. Always hospitable and treat customers with respect and in a timely manner. More

by contehsaffie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Kedzierski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Derrenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Service was great, The loaner was not comparable to our Autobiography Range Rover that was being serviced. There was plastic tape to cover an air leak over the windshield that they ripped off of the roll a More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Everything great - Tom was so accommodating with getting us in when we had a problem. More

by Melanieuebele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Great job, they were able to find the issue and correct it. So far all is well. More

by espange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Jenkins
March 21, 2025

Excellent Customer Service! Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle. More

by jacksonwil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

These guys have it together and know how to care for their customers. We originally tried Bethesda, which turned into a complete debacle and a waste of time…all while they tried to up charge us for serv More

by BRANDONMAZUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed More

by MAKOSHARK8193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon, Amber Jenkins
March 13, 2025

Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis More

by Tami B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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