Jaguar Land Rover of Chantilly

This is my fourth vehicle with JLR Chantilly - 2 Jaguars and 2 Range Rovers. The service from purchase through service through return post-lease is simply the best. Once you find a great dealership you kee and 2 Range Rovers. The service from purchase through service through return post-lease is simply the best. Once you find a great dealership you keep coming back and that I have!!! More

My Service Advisor was very patient and accommodated my requests. He addressed all my questions and managed to get my vehicle completed on time. requests. He addressed all my questions and managed to get my vehicle completed on time. More

people were nice was very mislead on repair estimate price doubled from first estimate nothing ever said anything about additional parts i would need feel very ripped off price doubled from first estimate nothing ever said anything about additional parts i would need feel very ripped off More

Fantastic team who made the car buying experience wonderful from start to finish. Amir, Jacob, Said and the whole team went out of their way to make sure that I was getting exactly what I wanted in wonderful from start to finish. Amir, Jacob, Said and the whole team went out of their way to make sure that I was getting exactly what I wanted in my new car ands spent time making sure that I knew how to get the most out of the ownership experience. I have been a repeat customer for years because they get it right. More

I had an appointment for routine maintenance on June 28, 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when checking in with BJ Alger, he also discovered my vehicle had a recall issue to address and resolve. I had planned to stay at the dealership for my scheduled maintenance but realized the service would now take longer than I had anticipated. As a result, BJ quickly arranged for my transportation back to my residence. He also stayed in touch with updates to let me know what was going on with my vehicle. BJ was very professional and extremely helpful with my situation. I couldn’t have asked for a better experience. More

Great staff, great service. Always on time and always provide transparent advice. Very grateful to everyone that makes owning and maintaining a car in good standards a pleasant Always on time and always provide transparent advice. Very grateful to everyone that makes owning and maintaining a car in good standards a pleasant experience! More

Provided thorough and complete service and also provided me with piece of mind as I prepared for a long trip. me with piece of mind as I prepared for a long trip. More

Long-time customer and will continue to be. As long as they Service Advisors like James Manikat are there. He helped me do the impossible by keeping my vehicle on the for 300k miles and hopeful As long as they Service Advisors like James Manikat are there. He helped me do the impossible by keeping my vehicle on the for 300k miles and hopefully many more. His knowledge, experience, and customer service is second to none. I highly recommend him to anyone in need of service advice. Special thanks goes directly to James for everything over the years. More

Excellent customer service. Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly More

Incompetent mechanics. Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine but I need a new engine. xxx! Took the car for a second opinion. Doesn’t need a new engine. Chantilly was trying to soak for me 32k for a new engine I didn’t need but failed to fix the problems that do exist. I’ve spent way too much money on service there for this kind of treatment. I’m left wondering how much of that service was actually needed. More