Jaguar Land Rover of West Columbia

Care Taken For Joyride CAR TAKEN FOR JOYRIDE WHILE IN FOR SERVICE. DON'T DO BUSINESS WITH JIM COLEMAN CAR DEALERSHIPS. Summary: My new car that I bought from them was take CAR TAKEN FOR JOYRIDE WHILE IN FOR SERVICE. DON'T DO BUSINESS WITH JIM COLEMAN CAR DEALERSHIPS. Summary: My new car that I bought from them was taken for joyrides totaling 150 miles while in the dealership's possession for service. When I presented them (Service Manager, GM, and Managing Partner) with evidence from the car's computer that the car had been driven excessively and after business hours the dealership refused to admit any wrongdoing. Their solution was for me to come out of pocket for the damages done. They choose money over doing the right thing. Here are the facts and the facts only: They were supposed to fix the side view mirror and UBS outlet. No need to take the car for anything over 10 miles as I was told by the service guy. Their computers weren't working when I brought the car in which means they couldn't record the mileage so I took a picture which time stamped and location stamped the photo. Their service guy wasn't aware I did this. When I picked up the car and saw the egregious amount it had been driven I searched the car's computer for trip data and recorded it before leaving the dealership. These cars automatically record data from the last three individual trips - speed, time, acceleration scores, and overall driving scores. The trip data showed trips with acceleration scores so high I've been unable to duplicate them and HIIIGH speeds. So in addition to having been driven WAY to far for the service required, evidence also shows it was driven recklessly and aggressively. Completely out of line treatment for a vehicle in their care. The rims were also damaged. Lastly, the data showed one trip occurring at 9:30 pm and the next at 7:30 am. Well outside of service business hours. One might think it had been taken home. One might think that. At no point was I asked for permission to do this and in fact was told by the service guy that only 6 miles were put on the car when I came to pick it up. I asked him before checking the final mileage myself. He had lied not expecting I had the original mileage. Upon bringing the situation to the service manager I was told that I needed to own more of their vehicles to understand this was protocol. You gotta be kidding me. You just... you have to be joking. I tried the next level up in management and was told by the GM, Chris, that there's "no conclusive evidence" this occurred and the technician said he didn't do it. His entire basis was that the person/people who could have abused my car said they didn't do it. He also persisted in ignoring the actual trip data and excessive mileage evidence I had while offering no concrete evidence of his own that nothing had occurred. My experience with the managing partner of the dealership was no better. On a call with him I was treated like I was the problem and he also stood me up for a subsequent meeting to discuss the issue. My ask was that they repair/replace the damaged rims, provide new tires since the current ones were clearly taken to the cleaners, and give me the extended warranty in case more damage was caused under the hood than anyone knew about. Any car has a time horizon until certain parts need replacing. I have a very realistic concern that the time horizon for expensive car parts was shortened considerably. Finally, today, after this event began in December I was offered for them to split the cost of repairing the rims with me. They wanted me to come out of pocket for the rims they damaged and rejected any other remuneration. When I pushed back the GM asserted that my evidence "must be wrong because their technician said he didn't do it." Awesome. More

Hassle-Free Buying Experience I was pleasantly surprised to experience Jim Coleman Jaguar's no pressure approach to ensuring that we were presented with all the information availab I was pleasantly surprised to experience Jim Coleman Jaguar's no pressure approach to ensuring that we were presented with all the information available in order to make an educated decision on what was best for us. Marty's easy-going personality took the stress out of the entire process. He always ensured that he was doing what was best for us. Nick Smith is one of most open & transparent Finance Managers I ever worked with.. More

Professional, Educational, Spot on I am an extremely busy man and don't typically enjoy the process of buying a car. Damien at Jim Coleman was excellent! His knowledge and delivery of I am an extremely busy man and don't typically enjoy the process of buying a car. Damien at Jim Coleman was excellent! His knowledge and delivery of the information was Spot on. He really took the pain out of the process. I purchased a luxury car with lots of Bells and whistles he patiently explained everything from top to bottom. He was one of the best car, sales men I worked with in a long time. I would purchase my next car from them and I highly recommend Damien. More

Excellent Dealership to buy a Range Rover from. Excellent. 5 Stars. Wonderful people and a wonderful place. Steve and Nicholas were very helpful and made it a wonderful experience. I will definitely Excellent. 5 Stars. Wonderful people and a wonderful place. Steve and Nicholas were very helpful and made it a wonderful experience. I will definitely recommend to my friends. More

Super service Adrian my salesman was amazing. He made my car buying experience flawless from our first conversation on the phone to picking up my car keys. I woul Adrian my salesman was amazing. He made my car buying experience flawless from our first conversation on the phone to picking up my car keys. I would definitely recommend Jim Coleman jaguar to everyone More

Convinced me to buy Jaguar Staff are knowledgeable, business like and straight. Not a lot of fluff. Gary Pridgeon listened and helped me learn the portfolio, eventually finding Staff are knowledgeable, business like and straight. Not a lot of fluff. Gary Pridgeon listened and helped me learn the portfolio, eventually finding the cars that best fit our needs and personality. He handled plenty of test rides and didn't push what we didn't want. Steve in management was straight and made a good first offer speaking a language we could understand. Nick in finance was efficient and offered useful information. In the end they made sure we left with the car polished and have continued to be helpful in teaching us how to get the most of the features. The car performs as expected delivering an overall excellent experience. More

Professional sales people Bought a RR through this dealership. Mark, the sales guy, was a polite, down to earth, and respectful of our time. He gave us space to think through o Bought a RR through this dealership. Mark, the sales guy, was a polite, down to earth, and respectful of our time. He gave us space to think through our decision, instead of being rushed. The rest of the crew there were very nice as well. More

Great sales and service I had a wonderful experience at Jaguar of West Columbia. They were very patient helping me choose the right car. Gary Pridgeon made things go well . I had a wonderful experience at Jaguar of West Columbia. They were very patient helping me choose the right car. Gary Pridgeon made things go well . More

Great experience all round Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I wanted at this point. Worked with Will. Nice, kind, low-key and patient. Next time I went in it was to test drive an Audi Q5 they had on the lot as a trade-in. I'd done my research on the car. This time worked with Sam, another extremely knowledgable and helpful guy. Both salesmen were low key, low pressure, and patient - just what you look for in the experience of buying a car. I did my comparison research and test drives of other vehicles, and decided to purchase the Audi Q5. Went in for a repeat visit, negotiated a price that was fair to both parties, completed the paperwork and drove away same day in a freshly washed, already detailed car. Again, no hard sell for extras, and very helpful people throughout the process and in the finance office as we paid. Now a word about the GM, Chris Smith, who had said a friendly hello to me on my first visit in there. As I drove home in the vehicle, I noticed a small chip in the windshield that I hadn't seen before. Turned around and drove back, and was personally assured by Chris Smith that all I had to do was call him, and he'd have it fixed. This is service with a smile, all the way round. Can't recommend them highly enough. Buying a car is time consuming and can be stressful at the wrong dealerships. This is one of the right dealerships, both for Jaguar and Land Rovers, and for the other top drawer cars they often have on their lot as trade-ins. Nice people, low key, low stress experience, fair prices and good treatment. I'd recommend them to everyone, and indeed, just shared my experience with my neighbor who's headed there next week. More

Great experience I had a wonderful experience at Jaguar of West Columbia. They were very patient helping me choose the right car. Gary Pridgeon was very through in sho I had a wonderful experience at Jaguar of West Columbia. They were very patient helping me choose the right car. Gary Pridgeon was very through in showing me how to use all the features of my new car. Chris Smith and Steve Kenlythe mangers did a great job. Joe Procia did my fiancé paperwork he was very easy to work with. If you want a nice experience without high pressure this is the place to go. More