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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
214 Reviews
Call Service Center (443) 785-2717

214 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 03, 2024

Terrible experience and customer service personnel. Please don’t contact me again. Thank you. Joy More

by JDAVIS320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aria Teherani
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Joy, we are so sorry to hear of your experience with us, please call us at 443-828-1622 so we can find a resolution.

Helpful
April 03, 2024

The service provided was swift and efficient. The communication was constant and welcomed. The timing of everything was perfect. More

by PROBINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your stellar review of Mike, and will share your feedback with him!

Helpful
April 03, 2024

There’s been a big change in customer service for the better. I was very pleased with my experience this time. More

by jessicamaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these. I worked with service
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We are happy you can feel the shift, and thank you for your amazing review of our service team!

Helpful
March 31, 2024

This was my first time at Range Rover of West Columbia. Everyone we dealt with was so friendly and courteous...Mike was amazing. More

by LS12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for coming in and complimenting our service staff, we hope to have made another loyal customer!

Helpful
March 25, 2024

Their customer service was very polite and called and emailed me before the appt . They were fast to do the oil change and recall item. More

by MANDAJANE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 20, 2024

Always professional and able to take care of my Range Rover. Great team and overall experience! More

by ALLIEWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks for the great review for Tom in service, and thank you for using Jim Coleman for your Range Rover service needs

Helpful
March 18, 2024

As for the actual servicing work itself, I have no complaint courtesy service is lacking. Car not cleaned after making me sign document that courtesy service was provided, have visited three times no More

by triiv-LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

We apologize for your experience and shortage of loaner vehicles during your visits. Please call me directly at 443-828-1622

Helpful
March 15, 2024

Your staff is both courteous and professional. They seemed to be very helpful in addressing the few concerns that I had after purchasing the vehicle. More

by Doronee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Seiler and Javier Rivera.
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Helpful
March 15, 2024

Great job fixing our flat. Worked with insurance and got everything covered. Thank you so much More

by BALTIMORE4RAVENS+JAGUARWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rivera
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Helpful
March 09, 2024

Service consultants are well-experienced professionals and provided excellent customer service. This experience definitely worth coming back for all future maintenance services of my vehicle. More

by LPMORNINGSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
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