Jake Sweeney Chrysler Jeep Dodge

My only interaction with this dealership has been via e-mail, and via their internet sales rep Marty Dietsch. I commend Marty for his frequent and personal e-mail responses to my questions. He does a g e-mail, and via their internet sales rep Marty Dietsch. I commend Marty for his frequent and personal e-mail responses to my questions. He does a good job providing internet-based car sales and support. More

My husband and I went to this dealership to look at a Jeep Liberty. We walked in and the receptionist was on her cell phone and ignored us for a few minutes before she asked if she could help us. I tol Jeep Liberty. We walked in and the receptionist was on her cell phone and ignored us for a few minutes before she asked if she could help us. I told her what we were there to look at and she turned and asked a gentleman to help up. This man looked up and responded with can't "didn't catch the gentleman's name" do it. He did end up showing us the car, but while sitting in it we discovered it wouldn't meet our needs in a new vehicle. We looked at the Grand Cherokee that was on the showroom floor and he said this vehicle should have the headroom that was needed. However, we couldn't adjust the seat, as the battery was disconnected, to see if this was true. He handed us his card and a booklet on the Grand Cherokee and sent us on our way. I looked at his card when we we got back to the house and this was the "Internet Sales Manager". Wow, I would think that a manager would be a little better at providing customer service. My husband called another Jeep dealer that we found online to ask the question regarding the head room in the vehicle. The salesman that he spoke to on Thursday evening went over and above to help us out and this was over the phone! I went to this dealer Friday afternoon and worked out the details on purchasing a new Jeep Grand Cherokee and we picked up my new car Saturday morning. I will be posting on their page as well to commend them for their service. More