Jake Sweeney Mazda West

professional and easy to work with We recently bought a used Ford Fusion from Jake Sweeney Mazda West. Our salesman, Joe Collins, was very professional and the dealership was very help We recently bought a used Ford Fusion from Jake Sweeney Mazda West. Our salesman, Joe Collins, was very professional and the dealership was very helpful. We took a nice test drive. The negotiation was straight forward and the processing was easy. More

Wonderful Experience I went to this dealership not really intending on buying a car. Looked around outside for a few minutes. Then went inside. Julie Maggard greeted me ri I went to this dealership not really intending on buying a car. Looked around outside for a few minutes. Then went inside. Julie Maggard greeted me right off with a genuinely warm smile. I asked her for a list with prices. She printed one off for me and I checked it out. Found my ideal car within 15 minutes. When I walked back in and Julie greeted me again, but she was with another costumer. I waited for 10 minutes while she finished up. After sitting down and talking a few minutes, she felt like an old friend. My old friend had me in and out of there in about 2 hours. Julie was personable, down to earth and very knowledgeable. I love my purchase! And I asked for her business card, which I gave to my sister. She plans on upgrading to a newer Mazda. Check Julie Maggard out at Jake Sweeney Mazda West! More

Great new car shopping experience. Salesman, Joe Collins, was super friendly, knowledgeable, accommodating walking is thru all the features especially the new safety features. Arranged Salesman, Joe Collins, was super friendly, knowledgeable, accommodating walking is thru all the features especially the new safety features. Arranged to take the car we wanted home overnite and return quickly with no pressure tactics or xx. I also used Consumer Reports TrueCar Certificate which happened to be written for another Jake SWEENEY dealership. It was honored no questions asked for a very easy and fast sales transaction. More

Great Experience We recently bought a used Hyundai Sonata at Jake Sweeney Mazda West. We worked with Steve Beisel, and I have to say, this was the best car buying expe We recently bought a used Hyundai Sonata at Jake Sweeney Mazda West. We worked with Steve Beisel, and I have to say, this was the best car buying experience I have ever had. I called ahead to ask about the vehicle. The car was ready when we arrived. Steve worked with us without any of the standard dealer run around. We left feeling extremely satisfied with the car and the experience. I would recommend Steve and Jake Sweeney to anyone. More

Chris Willis is theeee best! I brought my Nissan Altima from Jake Sweeney Mazda West and I am very pleases. This is the first car that I have ever brought and Chris the car salesm I brought my Nissan Altima from Jake Sweeney Mazda West and I am very pleases. This is the first car that I have ever brought and Chris the car salesman was very patient and understanding. Chris and the team worked hard to get me in a vehicle that I would be happy with. I would recommend them a thousand times! More

Violated Federal Credit Law I authorized ONE credit pull and now I have SIX inquiries on my credit report, which will kill my credit score. Also, they person who pulled the credi I authorized ONE credit pull and now I have SIX inquiries on my credit report, which will kill my credit score. Also, they person who pulled the credit report, screwed up my personal information and now that's in my credit report as well. I now have to challenge the information in three separate credit reports. I will also report this gross incompetence to the FTC and state attorney general. More

Customer Service is 2nd to none! We have purchased 4 cars from Steve Beisel. He and the Jake Sweeney team worked with us to find the perfect cars for myself, my husband and our two k We have purchased 4 cars from Steve Beisel. He and the Jake Sweeney team worked with us to find the perfect cars for myself, my husband and our two kids. Most recently, Steve helped us find the perfect car for our very picky, almost 16 year old daughter. Over the course of 2 months, Steve would check inventory and text me with information on cars she might be interested in.. He finally found a gem of a vehicle and had it brought to the Western Hills location for us to look at. It was perfect! I can't say enough about Steve and the Jake Sweeney team. I will never purchase a car from anywhere else. The customer service is absolutely fantastic! More

Our experience with STEVE BEISEL was impeccable! We phoned in to inquire about a used HONDA 2013 that we had seen on Jake Sweeney's website. We made an appointment to actually go and see it. We met We phoned in to inquire about a used HONDA 2013 that we had seen on Jake Sweeney's website. We made an appointment to actually go and see it. We met Mr. BEISEL with whom we had a professional exchange. He was RESPONSIVE and ACCOMMODATIVE! No high-pressure salesmanship! We finished negotiating and processing the whole transaction in a pleasant atmosphere! For the first time, we felt "joy" buying a car from a Dealer! STEVE BEISEL, thank you so much! We appreciate and we are thankful for our favorable experience that we had with you, in buying our automobile! More

Dishonest Dealer I purchased a Mazda 3 from Jake Sweeney. The car I originally saw on the internet the night before was “sold.” The salesman showed me a different ca I purchased a Mazda 3 from Jake Sweeney. The car I originally saw on the internet the night before was “sold.” The salesman showed me a different car. I test drove it and it was okay but I told the salesman I needed one with cruise control. He said they could add it. I asked where would it be, etc. I was told it would be a Mazda cruise control on the steering wheel like the radio controls and all the other Mazdas. I said okay. They put a cheap Rostra cruise control on the steering column behind the radio controls that 1) was not visible and 2) worked erratically. The cruise control company claims it works. It is erratic and dangerous. You never know what will happen when you push one of the buttons. I told them to take it off because it was dangerous. They said they will only compensate me $200 for not having cruise control on the car I bought. I paid $15,000 for a 2013 Mazda3 SV that did not get the promised Mazda cruise control. I could have easily bought a different car with cruise control for that amount. The manager treated me disrespectfully and commanded me to stop saying it did not work consistently. He said they fulfilled their obligation to me. I wrote to the Better Business Bureau and his response contained lies and downright slanderous remarks. This level of immaturity and disrespectfulness at a place of business is appalling. Lessons learned: Don’t buy a car that does not already have everything on it you want. Don’t just have one car in mind when you go. Find several on the internet at that dealer because the one your were interested in is probably “sold.” Bait and switch. Get all promises in writing and make sure they sign it and give you a copy. Take witnesses with you when dealing with them both during the sale and especially if you are having a problem with them. They can lie and you will have no one to back you up. I believe most salesmen are afraid to disagree and speak up to their managers. If you see even one bad review for a dealer, be wary. More

Liars I just got the Worst Car Ever! It smells like mildew. They lied about fixing repairs. As soon as the bank cut the check they won't return any of my ca I just got the Worst Car Ever! It smells like mildew. They lied about fixing repairs. As soon as the bank cut the check they won't return any of my calls. Mike Mullins (The Manager), won't agree to fix repairs in my contract and now I have to get a lawyer. Please don't consider this dealership. The customer means Nothing! More