Jake Sweeney Mazda West

Dishonest Dealer I purchased a Mazda 3 from Jake Sweeney. The car I originally saw on the internet the night before was “sold.” The salesman showed me a different ca I purchased a Mazda 3 from Jake Sweeney. The car I originally saw on the internet the night before was “sold.” The salesman showed me a different car. I test drove it and it was okay but I told the salesman I needed one with cruise control. He said they could add it. I asked where would it be, etc. I was told it would be a Mazda cruise control on the steering wheel like the radio controls and all the other Mazdas. I said okay. They put a cheap Rostra cruise control on the steering column behind the radio controls that 1) was not visible and 2) worked erratically. The cruise control company claims it works. It is erratic and dangerous. You never know what will happen when you push one of the buttons. I told them to take it off because it was dangerous. They said they will only compensate me $200 for not having cruise control on the car I bought. I paid $15,000 for a 2013 Mazda3 SV that did not get the promised Mazda cruise control. I could have easily bought a different car with cruise control for that amount. The manager treated me disrespectfully and commanded me to stop saying it did not work consistently. He said they fulfilled their obligation to me. I wrote to the Better Business Bureau and his response contained lies and downright slanderous remarks. This level of immaturity and disrespectfulness at a place of business is appalling. Lessons learned: Don’t buy a car that does not already have everything on it you want. Don’t just have one car in mind when you go. Find several on the internet at that dealer because the one your were interested in is probably “sold.” Bait and switch. Get all promises in writing and make sure they sign it and give you a copy. Take witnesses with you when dealing with them both during the sale and especially if you are having a problem with them. They can lie and you will have no one to back you up. I believe most salesmen are afraid to disagree and speak up to their managers. If you see even one bad review for a dealer, be wary. More

Refusal to fulfill contractual promises This place operates on shady business practices..I would highly recommend you avoid Jake Sweeney dealerships if you are looking to buy a car, especial This place operates on shady business practices..I would highly recommend you avoid Jake Sweeney dealerships if you are looking to buy a car, especially if you don't like being taken advantage of. The salesman I worked with was fine, but the managers and dealership as a whole has no problem milking money out of their customers in any way they can. The managers are the ones who are really deciding what kind of deal you get, mind you. I bought a car from Jake Sweeney some months ago and was promised, in writing. a 2nd key fab with my vehicle within 30 days. When I mentioned it in person, my salesman told me they'd take care of it and never got back to me. Now that I am following up (again), they are saying that they won't give me the key despite that my contract says they would. They quoted me "at cost" for around $250. (called another dealership - they charge the same thing for every customer). Also, I called Jeff Wyler Mazda at Eastgate and told them my situation - they were horrified at the situation and are now giving me a fob free of charge and only charging me a small programming fee. Oh...by the way - they will sneek in a $1000 "shielding fee" on every car and try to discreetly cover it up in the math so you don't notice before you sign the paperwork. Don't let them do this. I am going to leave this review on every site I can find. Contact me if you would like to make good on our contract and I will remove the bad reviews. More

Liars I just got the Worst Car Ever! It smells like mildew. They lied about fixing repairs. As soon as the bank cut the check they won't return any of my ca I just got the Worst Car Ever! It smells like mildew. They lied about fixing repairs. As soon as the bank cut the check they won't return any of my calls. Mike Mullins (The Manager), won't agree to fix repairs in my contract and now I have to get a lawyer. Please don't consider this dealership. The customer means Nothing! More

Driven and respectful sales employee First off my old car, which was a Honda Civic, was about to be over it miles for its lease. This was my first lease and I had screwed it up going to C First off my old car, which was a Honda Civic, was about to be over it miles for its lease. This was my first lease and I had screwed it up going to Columbus to Cincinnati a few to many trips. But thats besides the point. Joe Collins was my sales rep and he helped me get out of my lease early and even was able to get me into a new Mazda R3 lease for just about the same price I was already use to paying with my Honda. He listened and was very respectful and even helped out with the budget concerns. I would highly recommend working with Joe. He is not just the average sales person looking to score the big money but is the sales person that listens, understands, and even knows how to work in a budget mind set. Also, he is completely reliable when he says you may email him and he will respond he really does respond. I appreciate his hard work and effort to making me a very happy customer and definitely would buy future Mazdas'. More

Great experience. They take care of you! I went in looking for a used car as a first time buyer and the experience was great. The dealer I worked with was very helpful and answered any and al I went in looking for a used car as a first time buyer and the experience was great. The dealer I worked with was very helpful and answered any and all questions I had. He made the process easy for me and I walked out with my first car that day. He made sure he was available to contact out of office hours if I had any more questions and responded reasonably quick. I was in the middle of moving homes and he helped me by having my cars title mailed to the dealership to make sure the documents did not get lost somewhere in the mailing process. Excellent service over all and he really takes care of his customers! More

Salesperson was very helpful , listened to our wants/needs in a new automobile, and provided multiple opportunities to test drive different models. The buying experience went ver , listened to our wants/needs in a new automobile, and provided multiple opportunities to test drive different models. The buying experience went very smoothly and quickly. The friendliness of the sales and financing were top-notch. NO GIMMICKS--NO RUNAROUND More

Car Purchase Worked with Joe at Jake Sweeney Mazda West. Very personable, patient, and worked with me every step of the way. I would recommend this dealership to a Worked with Joe at Jake Sweeney Mazda West. Very personable, patient, and worked with me every step of the way. I would recommend this dealership to anyone. More

New 2016 Lease- Happy With My Experience Overall, my experience with the dealership was positive. I intended to buy a Certified Pre-Owned, and worked with Mike to try to find a good option. I Overall, my experience with the dealership was positive. I intended to buy a Certified Pre-Owned, and worked with Mike to try to find a good option. I spoke with him over the course of a couple weeks and was not able to find what I wanted in a used car, but he was very patient and flexible with me. I then decided to go with a lease and he was able to get me into a 2016 Mazda3 at the payments I was looking for. I think the dealership has a lot of options and everyone there was friendly and accommodating. More

New Acura I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wante I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wanted. This is my 2nd car purchase from the Sweeney’s the 1st was 2004 and the lasted me 10 years with only minor problems. I would recommend buying your next car from the Sweeney’s they treat you like family. Thanks a lot Noah. More

Worst Experience ever 2 The following is from a review from another Jake Sweeney's other Mazda dealership titled "Worst Experience Ever" on Cars.com: "Without a doubt, th The following is from a review from another Jake Sweeney's other Mazda dealership titled "Worst Experience Ever" on Cars.com: "Without a doubt, the worst car buying experience ever! I worked out a deal with my sales person but when I went back in to finalize the deal, the Sales Manager Travis Himebaugh had changed every aspect of the deal raising everything from the price to the down payment. When I refused the changes, he didn't have the decency to shake hands when we parted." The only difference in my experience was that I dealt with a salesman named Steve who was very competent and well mannered. But once we had agreed on Sales price, trade in value, taxes and other fees, the sales manager (same first name- Travis, but different last name) came up with some new way to add and subtract that had me paying 2 grand more than I had agreed. When I went over the numbers with him and showed him 2+2 equals 4 not 6. He made some lame excuse that it was the computer. But then refused to honor his price and pretended to be upset with me for being able to do simple math. Steve was kind enough to call me back and explain that another buyer had expressed interest. But I still don't understand why Travis just didn't tell me things had changed and the deal was off the table instead of lying through his teeth. I'm not a believer in Karma, but the buyer that did agree to buy the car (used car) required an inspection from another dealer and during this inspection the garage door crushed the roof of the car- sometimes the right thing happens to bad people. More