James Wood AutoPark - Service Center

James Wood AutoPark responded

Thank you for your wonderful review! I’m thrilled to hear that you had an excellent experience at James Wood Cadillac Denton. It’s great to know that our team, especially Jarrett, provided you with professional and cost-effective service in a clean environment. Your recommendation means a lot to us! We look forward to seeing you again soon. Mike White | 940-591-9663 | mwhite@jameswood.com

James Wood AutoPark responded

Thank you so much for your kind words! We appreciate your positive feedback on the truck and our communication at James Wood Chevrolet Denton. It's wonderful to hear that you had a great experience with our service team. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your feedback! We're glad to hear that you received good service at James Wood Chevrolet Denton. We appreciate your patience during your oil change and tire rotation. Your experience is important to us, and we strive to improve our efficiency. We hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Jarrett provided excellent communication throughout your repair process and worked seamlessly with your extended warranty. At James Wood Chevrolet Denton, we strive to ensure our customers have a smooth experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Jared was able to explain the repairs needed for your GMC Acadia in a clear manner and that you found our staff to be friendly and professional. Your satisfaction means a lot to us at James Wood Chevrolet Denton. We look forward to seeing you again! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that Tim provided you with great service as you prepared for the National Corvette Museum's caravan to Bowling Green. At James Wood Chevrolet Denton, we strive to ensure every vehicle is ready for any adventure. We appreciate your trust in us and look forward to assisting you again in the future! Safe travels! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for sharing your experience. We appreciate your loyalty over the past 22 years and understand your concerns regarding the new surcharge on credit card transactions and the limits on personal checks. We strive to provide excellent service, and your feedback is valuable in helping us improve. If you would like to discuss this matter further, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future at James Wood Chevrolet Denton. Sincerely, James Wood AutoPark Management | 940-591-9663

nehlebaeff responded

There won't be a need to discuss further as your canned response has told me that you really don't care about retaining customers so therefore I will move on to a dealership/service center that does care about their customers and will work to retain them.

James Wood AutoPark responded

Thank you for your feedback regarding your experience at James Wood Chevrolet Denton. We're glad to hear that our service department, especially Jared, provided you with great assistance in getting your battery replaced on your 2019 Jeep Cherokee Trailhawk. We appreciate your understanding about the time it took and will use your comments to enhance our service efficiency. If you have further concerns regarding your interaction with the pre-owned department, please feel free to reach out. We value your insights and look forward to serving you better in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

BONES responded

I tried previously to respond to you (Privately) over my issue with your pre-owned department; your "Management" either just ignored it, or you simply overlooked it. Since that didn't work, I will leave this reply on the public forum. Maybe that will serve to illicit a more comprehensive response! When I purchased my 2019 Jeep Cherokee Trailhawk last month from your pre-owned department, I inquired of the sales person (Melanie) if everything was operable. I was led to believe it was. Within the first 24 hours, I discovered - along with the faulty battery - the GPS Nav, Compass, Temperature readout and the Auto Update on the Clock were malfunctioning as well (all interrelated faults, BTW). I attempted to have this discrepancy adjusted in whatever manner y'all would agree. HOWEVER, according to Melanie's texts, -other than the battery - there would be NO adjustments made, due to the fact that the sale was an AS IS-NO WARRANTY transaction, AND - paraphrasing her words- ..."since the CarPlay function of the radio unit is still operable, you can use your iPhone maps to navigate, and my manager will not agree to what you have proposed concerning the radio replacement"..... I can appreciate that, BUT that was entirely NOT the point! When I was told that everything worked, only to discover it did not, I feel I was flat out lied to (a practice -coincidentally- not generally unfamiliar to used car sales staff)!! Even though I like the vehicle very much, had I been made aware of these discrepancies, I would either have negotiated a far more reasonable price, or I would not have made the purchase at all!! My response to you before- Privately- merely asked that you at least consider compensating me for HALF the cost of replacing the faulty NAV radio... at a considerable discount from a factory new unit (totaling approximately $1300-1500, installed, VS a factory new radio at approximately $3000 installed!!) I felt that a $650-$750 refund from you would have been a fair and honorable settlement. Your Management failed to even respond to that offer, so I can only assume you really do NOT care whether your customers are satisfied, nor do you truly 'value my insights', as you stated in your previous response. (You already have my money, so CAVEAT EMPTOR!!) Therefore, my opinions and expectations of James Woods Auto Park remains as disappointing as before. (NOTE: I have procured a replacement for the faulty radio unit, and am preparing to have it installed and activated, simply because I WANT an operable GPS unit, which has GLOBAL coverage, as opposed to CELL service coverage, which is still spotty (at best) in several locations that I wish to travel with this vehicle)! IF you truly desire to discuss it further, please feel free to call my cell phone. I'm sure you have it on file somewhere!! Otherwise, this is the last correspondence I suspect I'll have with you people..... EVER!!

James Wood AutoPark responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at James Wood Chevrolet Denton. Our team takes pride in providing professional and informative service, and we’re glad your service writer kept you updated throughout the process. We appreciate your kind words and hope to assist you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you so much for your kind words! We’re thrilled to hear that you had a pleasant service experience at James Wood Chevrolet Denton. Our team strives to provide fast and friendly service, and your feedback means a lot to us. We look forward to welcoming you back for your next visit! Sincerely, James Wood AutoPark Management | 940-591-9663