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James Wood AutoPark - Service Center

Denton, TX

4.7
2,597 Reviews

2,597 Reviews of James Wood AutoPark - Service Center

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March 01, 2024

Great Service Experience, got my truck fix in the same day, got all my concerns fix right More

by hidalgoj17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

James Wood AutoPark responded

Thank you for putting your trust in James Wood AutoPark! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

March 01, 2024

Problem solved and had my truck fixed same day. Excellent communication. Driver who drove me back to work was excellent More

by toughness66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

James Wood AutoPark responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Everyone was very professional and very polite. The service staff is also very knowledgeable and efficient. More

by pnicks5467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

James Wood AutoPark responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing James Wood AutoPark's Service Department. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Just blow smoke up my xxx! !! Didn’t confirm that anything was fixed or even addressed. I got A oil change that I paid for… the real issues still have by repaired. More

by JOHN.NITARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
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Mar 02, 2024 -

James Wood AutoPark responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit, John. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Amazed me that they would pick up and return my car to McKinney for a free oil change. More

by TiptonMo
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember names
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Mar 01, 2024 -

James Wood AutoPark responded

At James Wood AutoPark, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

We were in and out in less than an hour for an oil change on our vehicle. More

by TPHODGE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

James Wood AutoPark responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

I have always had a great experience with James Wood. The only issue I have is the cost. More

by BSSTARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2024 -

James Wood AutoPark responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

Sammantha is the best and I like working with her when I have to take our 2021 Chevy Travers for service. Thank you! More

by CWIDENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

James Wood AutoPark responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Samantha does for James Wood AutoPark and our customers. Hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

Everyone was friendly and kept me in the loop of when my vehicle would be ready. More

by nancy7250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Mar 01, 2024 -

James Wood AutoPark responded

Thanks for the kudos, Nancy. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

Continued excellent service and support for the maintenance of my 2119 XT5. Fast check-in and quick turnaround. More

by donpooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Alvey
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Mar 01, 2024 -

James Wood AutoPark responded

We truly appreciate you taking the time to write about your experience at our service department, Don. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

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