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James Wood AutoPark - Service Center

Denton, TX

4.7
2,622 Reviews

2,622 Reviews of James Wood AutoPark - Service Center

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March 05, 2024

Fantastic job! This is my 4th transaction and the dealership is amazing to work with. Well worth the drive north! Dee Ann is outstanding!! More

by stephenH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Jeffcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Ann Potendyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

James Wood AutoPark responded

Stephen, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at James Wood AutoPark! If there is anything else we can do for you, please feel free to give us a call. Sincerely, James Wood AutoPark Management | 940-591-9663

March 04, 2024

I.ve always been please with James Wood. Bought last 3 cars there and will continue using this dealership. More

by jsdavis8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

James Wood AutoPark responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, James Wood AutoPark Management | 940-591-9663

March 03, 2024

They had great communication skills and was not pushy to do any extra services to my vehicle. More

by PrisRod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

James Wood AutoPark responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, James Wood AutoPark Management | 940-591-9663

March 02, 2024

I was able to get service same week for oil change, tire rotation, and more. I used the pick up service scheduled for 8:30. The friendly driver, Tony was there by 8:15. Rachel was super nice on the call More

by GMTRX90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Mar 05, 2024 -

James Wood AutoPark responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

March 01, 2024

This dealership does not appear to be interested in repeat relationships. High on asking prices and low on sale/trades. Service department is a nightmare to deal with, with transfers, dropped calls, "s More

by LANDYWARREN56
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't see listed
Mar 05, 2024 -

James Wood AutoPark responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

March 01, 2024

Great Service Experience, got my truck fix in the same day, got all my concerns fix right More

by hidalgoj17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

James Wood AutoPark responded

Thank you for putting your trust in James Wood AutoPark! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

March 01, 2024

Problem solved and had my truck fixed same day. Excellent communication. Driver who drove me back to work was excellent More

by toughness66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

James Wood AutoPark responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Everyone was very professional and very polite. The service staff is also very knowledgeable and efficient. More

by pnicks5467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

James Wood AutoPark responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing James Wood AutoPark's Service Department. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Just blow smoke up my xxx! !! Didn’t confirm that anything was fixed or even addressed. I got A oil change that I paid for… the real issues still have by repaired. More

by JOHN.NITARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
Mar 02, 2024 -

James Wood AutoPark responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit, John. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, James Wood AutoPark Management | 940-591-9663

February 29, 2024

Amazed me that they would pick up and return my car to McKinney for a free oil change. More

by TiptonMo
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember names
Mar 01, 2024 -

James Wood AutoPark responded

At James Wood AutoPark, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, James Wood AutoPark Management | 940-591-9663

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