James Wood AutoPark - Service Center

My son Steve and I have been working with Jared Laska for some time on several different vehicles. GM is fortunate to have a dedicated person like Jared. He has been excellent in working with us to solve some time on several different vehicles. GM is fortunate to have a dedicated person like Jared. He has been excellent in working with us to solve our vehicle problems. Also would like to comment on the personnel who details the vehicles. They did an excellent job on detailing and the vehicles always look great when we pick them up. Marland Knight More

So lets start with thisjourney. 1st trip to the dealer: All good, very friendly. Samantha, took my info about the issue and took the car for the fixing. Issue, light engine with mul 1st trip to the dealer: All good, very friendly. Samantha, took my info about the issue and took the car for the fixing. Issue, light engine with multiple codes reading. Also requested state inspection. Came back after 3 weeks out pick up the car, got charge for the inspection, however, it was not performed. Drove into the ramp on highway and the light engine came up. By the way no courtesy wash. 2nd trip to the dealer. Left car for about a week then went to pick up the car. Still no courtesy watch (even as other got it just by changing their oil). Also asked if there was a loaner i can use, but was told none were available. Within days, the engine light is back up again. 3rd trip to the dealer and another week to get the car back. Engine light seems to be fixed, however, the car gas this air leak sound that happens every 2 to 3 min when driving and the door open warning sound seems to be increased to the 10 level. Still no courtesy watch either. I am very patient, but its hard to not to think that the fixes were very week or never done. If they would have tested the car after the repairs, at least on the first try, they would have noticed it was not fixed. I would give the benefit of the doubt to the service advisor, as she depends on the info provided to her by the techs, but the service techs need to pay more attention and at the very least test the fixes. People count on them to be able to go to work and navigate our daily lives. If they are careless, it creates a chain reaction that affect us those who depend on those who drive, weather is to get to work, to meet a client, go to the hospital, deliver food, visit family or go on vacation...ect. Would i go back to James Wood dealer for service? Possibly not. Who know. Will see how it goes in the future. More

I am very pleased with James Wood GMC. The service advisor was very professional and helpful. The service advisor was very professional and helpful. More

Very professional, clean customer service area and service area and customer oriented. Very efficient. Excellent service. service area and customer oriented. Very efficient. Excellent service. More

Jarrett Abel always provides excellent customer service - he is the reason I won’t take a vehicle anywhere else. he is the reason I won’t take a vehicle anywhere else. More

Excellent service representative, everything was completed as promised and on time. Really like the service representative. completed as promised and on time. Really like the service representative. More

Great and quick service as always! I’m always updated along the way to completion of my vehicle I’m always updated along the way to completion of my vehicle More

The staff was very organized and efficient in the repair of my AC on my Equinox. of my AC on my Equinox. More

Jared Laska was very helpful and the car was finished in the expected amount of time the expected amount of time More

After I made my appointment to get my car serviced I did not have to wait in and out fast. not have to wait in and out fast. More