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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,583 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,583 reviews

January 20, 2024

Very helpful and was able to get my vehicle fixed in a timely matter without any hassle More

by SLICERACIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 20, 2024

Salesperson listens to your wants and finds the perfect vehicle. We drove off with the truck the same day. More

by lora48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
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Jan 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Lora, thank you so much for visiting us and for leaving such great feedback. I am so happy we could match you to the right vehicle and put you behind the wheel of your new truck. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 20, 2024

By far the best vehicle buying experience I have had. Karen and the staff I worked with at James Woods were fantastic. More

by acochran05
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 20, 2024

Service was performed well and the people I interacted with were nice. However, they don't seem to take care of your vehicle very well, especially if you value a clean vehicle. I have running boards below More

by ROBERT.ROSANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Robert, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 20, 2024

He was very personable and very polite. Took time to help me and answer my questions. A very good I don’t like to use the word salesman but he was. James Wood is lucky to have him. More

by matilda2458
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Matilda! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 19, 2024

Great experience. Happy with the vehicle and salesman. Happy happy happy 15 words complete now More

by ben.evans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Ben, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 19, 2024

Awesome team of individuals who led us through the purchase process with a personalized touch. Billy Rocks! He listened and answered all our many questions with patience. More

by Jimmy A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

What an enjoyable review to read, Jimmy! It is reassuring to know Billy provided you with a hassle-free and great shopping experience. James Wood Motor’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

Jan 22, 2024 -

Jimmy A responded

Hoping our next car purchase this upcoming November 2024 of the Equinox EV LT2 goes as smoothly.

January 19, 2024

I’ve always had great service at James woods in Decatur. And when it’s time to buy a new vehicle they are on top of the game.. More

by mpalmer2268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 18, 2024

Service was great Zack was very helpful. They got me in and out with no delays More

by yronnie481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 18, 2024

Had a great experience with the dealership. Rocco was very transparent and honest. Trusted him from the start. More

by larryhunterjenkins
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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