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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,601 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,601 reviews

December 19, 2023

Tyler took a ton of time and expertise to make sure I was satisfied and had the vehicle I needed. Best salesman I have ever dealt with!!!! More

by jeepster132
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for visiting us and for leaving such great feedback. I am so happy Tyler could match you to the right vehicle and put you behind the wheel of your new car. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

Very friendly staff and service was great. Shawn was very outstanding and very helpful and an aknowledgeable. More

by KATHYSELF51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Ho
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out Kathy! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Shawn and my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 19, 2023

Very professional and knowledgeable. They worked hard to get me in the vehicle I wanted. More

by rhroadrunner65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback about your experience. I'm glad to hear that you found a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

I have bought a GMC Terrain and a GMC Sierra 2500 pickup truck from Rocco Rotundo this year. He is easy to work with, a good communicator and very efficient. I would him and the James Wood dealership to my More

by gafken
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this review. I am pleased to hear that Rocco was able to provide an efficient and overall positive experience. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 19, 2023

Associates were very helpful and friendly. They shuttled me home to Boyd. I highly recommend this service department to any and everyone. Thank you for you help More

by dannaaggie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This was the service department
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Danna, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the transportation we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 18, 2023

Have been a customer since about 2011. We have been leading since about 2013or 2014. Have been pleased with everything including customer service. More

by judybanks9131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Rotundo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Judy, you have been doing business with the team here at James Wood Chevrolet Buick GMC Decatur for years and your review about us is truly appreciated. Take care and happy trails. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 18, 2023

Our experience with Misty Dyson was so amazing! She tended to every need and want we had while working on our car situation. We never felt pressured and she listened to us. Her attitude, kindness More

by alicezwatkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

What an enjoyable review to read, Alice! It is reassuring to know Misty provided you with a hassle-free and great shopping experience. James Wood Chevrolet Buick GMC Decatur’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 18, 2023

They put their customers needs on high priority and do their best to deliver customer satisfaction! More

by cchic2813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheila burleson
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 17, 2023

Great help. Informative and helped me come up with a plan based on my budget. More

by BECKYTHEBROKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Andrew
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind words and fantastic review are greatly appreciated, Becky! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 17, 2023

I have know the some of the people at James Wood dealership for years and I support this dealership. More

by randy.sherman55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asa Johnson
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Randy, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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