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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,583 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,583 reviews

November 28, 2023

Salesman treated me well, managed the process, and met all my requests. This dealership worked in a manner that supported the appreciation of my business. More

by bparsons2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, I love hearing from happy customers. I know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact me if you have any questions on your new vehicle. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 28, 2023

My wife waited nearly two hours on her truck for oil change and rotation. It takes longer each time we go in. More

by smithjm1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello, your wife's experience with us does not reflect our standards of customer service. Our customers' time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 28, 2023

15 word list for glad it was good, hope to buy a new truck soon More

by wolfroger3030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the great rating! I'm pleased that everything went well for you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

November 27, 2023

Everyone at James Wood Motors in Decatur was friendly and very helpful. They made my car buying experience as painless as possible. Even though they weren't the closest dealership, I certain will go back. More

by mstang3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelly Renaud and Trey Moss
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share with us! The goal of the James Wood Chevrolet Buick GMC Decatur team is to ensure a painless and enjoyable purchasing process for each of our customers. Please remember that I'm always here to assist you with any future auto needs! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 27, 2023

Our Service advisor Shawn Hoe is great! !! He always gets us in and out quickly!!We take all of our vehicle to James Woods Service Center More

by AMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hoe
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Amy, thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 26, 2023

Great customer service at this dealership. They considered my needs and used every available tool in meeting my needs and getting me a vehicle which was affordable, comfortable and safe. More

by stognersandra77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lanny Loesch
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I always like to read customer feedback and I am happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our staff treated you with the respect you deserve. If there is anything else that I can do for you, please don’t hesitate to reach out. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 26, 2023

James Wood Motors customer service is fantastic! My vehicle always get taken care of in a timely manner. More

by evancallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your input, Evan. I'm glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Buick GMC Decatur. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 25, 2023

Very helpful, quick service. Helpful in service rendered. I was very satisfied and will recommend to others. More

by ropehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 25, 2023

We have a GMC I like it very much its now three years old , problems at all a very good automobile. We bought this new off the floor. More

by NANCEB6371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! I really appreciate your business, Nance. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 25, 2023

I live about 80 miles away from you. I used your web site to find the SUV I was looking for. Your salesman was very helpful over the phone and in person. It was well worth the drive. More

by mullinsgh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARIO GRIEGO
Nov 28, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, I love hearing from happy customers. I know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact me if you have any questions on your new vehicle. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

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