Back

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,618 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
Contact Dealership

2111 US-287

Decatur, TX

76234

Directions

By Type

Showing 2,618 reviews

November 17, 2023

I have used this dealership for several years and wouldn't think of buying any where else.At present I have purchased 7 trucks. More

by BILLNEWBY5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett retired
Nov 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hi Bill, and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 17, 2023

The service was quick and easy. The employees are always knowledgable and don't hesitate to get me in and out asap. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Jack, I appreciate your kind words about our service team. Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 16, 2023

Rocco has helped me several times and each time he's been very helpful. Highly recommend if you're looking to buy a new vehicle. More

by Jose R.
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for giving us the opportunity to earn your business, Jose. I will certainly pass the kind words along to Rocco. Please let me know if I can do anything further to help. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 16, 2023

They’ve been my dealership for forty years. Courteous, efficient and very dependable. A community leader. More

by ROSELLEKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Nov 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 15, 2023

James wood is dependable, and not pushing with sales. Good honest people It was a pleasureto do business with Steve Frazier. More

by decaturdyson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 15, 2023

Very clean and friendly staff. I had the best salesman I have ever had.anywhere. He was very polite and knowledgeable.I will definitely request him again. I will also refer people More

by sueanddalestoner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Lynch
Nov 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 15, 2023

We were blessed to work with Clay during the process of ordering/purchasing our new vehicle. He genuinely cared about our wants/needs from the beginning. He was very quick to respond and communication was More

by Lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Lily, I loved reading this review! Happy customers are our aim, and it appears Clay really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, I'm always available to help. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 13, 2023

Excellent service by Rocco! I absolutely love my car. Will definitely deal with James Wood Motors in the future! More

by ryanbrown75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Ryan! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-7664 bwicker@jameswood.com

November 11, 2023

Rip off. James Wood Service only cares about making money, not taking care of its customers. $160 for a "diagnostic" on a reoccurring issue that should have b More

by titus213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
Nov 14, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 10, 2023

Very responsive to my needs had told me approximately how long it would take and it was that or less very friendly and very professional and how the repair went. I am very pleased. More

by donna_corley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Nov 13, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Donna, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

...
195
...