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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,448 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,448 reviews

May 10, 2024

100% the best trade in price the best sales person Steve Frazer the best help getting things organized and the fastest to get ready to take home More

by cody.conner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the fantastic review, Cody! We're thrilled to hear you had such a positive experience with us at James Wood Chevrolet Buick GMC Decatur. Steve will be delighted to hear your kind words. We appreciate your business and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Wonderful experience! Cathy was with us start to finish. Sheila was great too! They both stayed late to ensure we completed our purchase. We felt like family at James More

by TLPURPLE118
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheila in Finance
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us at James Wood Chevrolet Buick GMC Decatur. We are thrilled to hear that Cathy and Sheila provided exceptional service and made you feel like family throughout your visit. We truly appreciate your kind words and look forward to serving you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

The service was good but wait time was quite long. everything was explained in detail. More

by joeydasniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback, Joey. We appreciate your kind words about our service and attention to detail. We understand that wait times can be frustrating, and we will work on improving in that area. If you have any further concerns, please feel free to reach out to us directly. We look forward to serving you again in the future at James Wood Chevrolet Buick GMC Decatur. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

It was very clean and they were super friendly and helpful could not ask for a beer experience More

by moleking992001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words about your experience at James Wood Chevrolet Buick GMC Decatur! We are thrilled to hear that you found our dealership clean and our team friendly and helpful. Your satisfaction is our priority, and we look forward to serving you again in the future. Drive safely! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

First class and the best around. Very professional only place I buy our families behicles More

by kory5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kory, for the kind words! We are thrilled to be your go-to choice for vehicles for your family. We appreciate your loyalty and look forward to serving you for many years to come. Safe travels from all of us at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Excellent service as always. I've been going to James Wood to service my car since I moved to Texas in 2021. My go-to place! More

by ssteudle0526
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your loyalty and trust in us for your car service needs. We're thrilled to be your go-to place and look forward to continuing to provide you with excellent service. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

I have been dealing with Karen Pattison for 14 years, the BEST sales person I have ever dealt with. I have bought quite a few vehicles from James Wood and I like doing business with them. Give her a try and More

by jasonmclain1605
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Jason, for your kind words and loyalty to James Wood Chevrolet Buick GMC Decatur. We are thrilled to hear about your positive experiences with Karen. We appreciate your continued business and look forward to assisting you in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Courteous, thoughtful and efficient. Bryan addressed me by name immediately suggesting uncommon courtesy. Thank you! More

by EXPERIENZAMANAGEMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We are thrilled to hear that Bryan provided you with courteous, thoughtful, and efficient service. Our team at James Wood Chevrolet Buick GMC Decatur is committed to delivering exceptional customer experiences, and we are glad to know that Bryan's courtesy stood out to you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2024

Excellent customer service by Bryan Staley and Willie! My battery died - Called and talked to Bryan - He sent Willie right away to jump me off. I drove my truck In and Willie brought me home. Truck was More

by Teresa Geray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Teresa! We are thrilled to hear about your positive experience with Bryan and Willie at James Wood Chevrolet Buick GMC Decatur. Providing excellent customer service, like promptly addressing your battery issue and ensuring you were taken care of throughout the process, is what we strive for. We appreciate your kind words and are delighted to have met your expectations. Thank you for choosing our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

Prompt, friendly, professional customer service. In and out in short order, great experience from start to finish, thanks! More

by gwleveling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Filline in pre-owned sales, Zach Rhine
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We are delighted to hear that you had a prompt and friendly encounter with our team. We truly appreciate your kind words and look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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