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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,623 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,623 reviews

May 19, 2023

My salesman, Tyler Mayfield is the absolute best! I really appreciate the time he takes with me! He is super professional and courteous also! Management also rocks! James Wood Motors is the premier More

by cwalker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 18, 2023

Great people. Will buy from Cathy again. Overall the purchase was excellent. Thanks you guys. More

by Big John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 18, 2023

They got everything completed in a timely manner and was very professional and went above and beyond More

by BYRONBURKS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one on this list
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2023

It had overspray on windshield and on windows. the light brake on top leak and one fog light was broken More

by sergiogomez350
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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May 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at James Wood Chevrolet Buick GMC Decatur does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2023

A great job by the James wood crew great customer service friendly folks and got the job done in a timely manner great job More

by paulwilson1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Garrett
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 17, 2023

Always top notch and super helpful. I have another great truck from James Wood Motors! More

by jaredlucier06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 17, 2023

Clay was super helpful in finding the truck that i wanted and got me back up and rolling. Thanks! More

by rick@waterscapesdfw.com
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Rick, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Clay's efforts have made the difference in your truck-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 16, 2023

Clay our salesman made the deal easy. Dane in finance made the paperwork simple easy and we were out the door with our 3rd vehicle from James Wood Decatur in less than a year More

by dkdougan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 16, 2023

I have found that the service department has provided excellent care over the years in servicing several vehicles. Byran Stanley has been by service advisor throughout and has provided excellent care. More

by rsdailey79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Report | Print
May 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 16, 2023

Misty was so helpful about explaining everything about my new car and made my new car purchase painless! She is a great asset to James Woods and I will recommend her to my friends! More

by robbinbolen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Report | Print
May 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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