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James Wood Motors, Inc. - Service Center
Decatur, TX
965 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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965 Reviews of James Wood Motors, Inc. - Service Center
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September 08, 2024
windshield DIDNOT get put on. I had questions, didnot get good answers. I'm not sure in if car got 60,000 miles I had questions, didnot get good answers. I'm not sure in if car got 60,000 miles More
by PENROD
Verified CustomerEmployees Worked With
September 08, 2024
They do what you ask and if they find anything else wrong they aways ask before doing any other work they aways ask before doing any other work More
by wlhuber
Employees Worked With
September 07, 2024
Christopher F. Was great in assisting us in our truck needs. Found the GMC one ton dually we needed for the right price. Was great in assisting us in our truck needs. Found the GMC one ton dually we needed for the right price. More
by chaplainctreat2
Employees Worked With
September 05, 2024
Always have had good service at James Wood! We have done business with them for 40 years. We have done business with them for 40 years. More
by GEARHARTDEAN
Employees Worked With
September 04, 2024
If I had it to do over I would not purchase the 2024 Terrain! We had 2200 miles on it and something in the transmission went out. It was in the shop for two months had to beg for a loaner.. finally got Terrain! We had 2200 miles on it and something in the transmission went out. It was in the shop for two months had to beg for a loaner.. finally got one which was a big truck that I had to have a stool to get in ! I’m having hip surgery this month so that wasn’t idea.. We are not very confident in this vehicle at all .. Wish we do get do overs.. More
by BKSHAWN
Employees Worked With
September 03, 2024
My first time , great experience very nice staff , kept my truck clean , kept me updated on repairs , clean dealership ! Will come back for sure ! my truck clean , kept me updated on repairs , clean dealership ! Will come back for sure ! More
by joshmac2011
Employees Worked With
August 31, 2024
The service dept told me my vehicle would be out the same day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it day for a air bag recall. It was not done the same day. Called & sent text messages a few hours before closing and finally received a call saying it was not going to be ready. I had to leave it over night. They called the next morning to tell me it was ready. Went to pick it up & I had to wait over 30 minutes in the waiting room. They forgot about me. I went back to the service advisor and asked where my vehicle was. He said they must have forgot about it. Poor service. I will never go there again. I'll drive farther to another dealership next time More
by chris-bfd
Employees Worked With
August 30, 2024
Have had nothing but a positive experience with vehicle maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the mai maintenance. Shawn Hooe is an awesome service advisor. He will keep you informed every step of the process. If needed, he will take you to the maintenance area and show you the issue and what is needed to fix it. More
by david5811
August 30, 2024
I've been buying from James Wood Motors for 40 years . Service is top notched. I won't go anywhere ekse. Super friendly and helpful Service is top notched. I won't go anywhere ekse. Super friendly and helpful More
by cdn6485
Employees Worked With
August 29, 2024
The same awesome service that I’ve come to expect from the family dealership. Thanks the family dealership. Thanks More
by scottrowe1712
Employees Worked With
