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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
965 Reviews

965 Reviews of James Wood Motors, Inc. - Service Center

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August 29, 2024

Great service Shawn was curtious prompt felt well taken care of .Definately a great dealer to recommend . More

by marilynp0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Marilyn, for your wonderful review! We're thrilled to hear that you had a great experience with Shawn and felt well taken care of at James Wood Chevrolet Buick GMC Decatur. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 28, 2024

Got me in on time. Explained everything and got job completed upon a reasonable time. More

by geneohouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm glad to hear that we were able to get you in promptly and provide a thorough explanation of the work. At James Wood Chevrolet Buick GMC Decatur, I strive to ensure timely and efficient service. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 28, 2024

I have recommended James Wood Motors to everyone I know. They are trustworthy and dependable. Whether you need to purchase a vehicle or have maintenance or repairs, they are the only dealership to visit! More

by vlburden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I truly appreciate your recommendation and I am glad to hear that you found James Wood Chevrolet Buick GMC Decatur trustworthy and dependable. It means a lot to me that you trust us for both vehicle purchases and maintenance. I look forward to serving you and your friends in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 28, 2024

Bryan and the service department are 5 stars. The only thing that bothered me was having an appointment at 8:00, and not getting worked on until around 10. It was still a pleasant experience a More

by BUNDY_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, John, for your feedback. We’re thrilled to hear that you had a great experience with our service department at James Wood Chevrolet Buick GMC Decatur. I understand that the wait time was longer than expected, and we appreciate your understanding. Your satisfaction is important to us, and I assure you we're continually working to improve our processes. We hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 28, 2024

Awesome throughout the process. From Chris, my salesman to Zack . I want to mention the parts department as well. The whole Dealership as well. More

by martyvaldez1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! I'm thrilled to hear that you had an awesome experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Chris, Zack, and our parts department made a positive impact on your journey. I appreciate your support and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 27, 2024

Shawn was great, highly recommend him to anyone. Service was done to satisfaction. Would like option to show up without oil change appointment, drop off and pickup later. Like in the old days. More

by RBRAMLETT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service and that Shawn met your expectations. We appreciate your suggestion regarding the oil change appointments, and we'll certainly take that into consideration as we strive to improve our services at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 25, 2024

Shawn did a great job for us this truck has been in the shop alot and probably will be there several more times but Shawn has worked hard to get it done More

by pfd653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm glad to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. I appreciate your understanding regarding the truck's situation and I'm committed to ensuring it performs at its best. Please feel free to reach out if you need any more assistance in the future. I look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

Good location, friendly employees, and great service. Often have coupons for service and repairs. It's nice to have automobile returned with a nice wash job. More

by DELGBARFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that you enjoyed our friendly service and the convenience of our location. It's great to know that you appreciated the coupons for service and repairs, as well as the care we take in returning your vehicle in pristine condition at James Wood Chevrolet Buick GMC Decatur. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

Had the oil changed and tires rotated on our Honda CRV and everything was done satisfactorily. More

by jwaldo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm glad to hear that the oil change and tire rotation on your Honda CRV were completed to your satisfaction. At James Wood Chevrolet Buick GMC Decatur, I strive to provide excellent service. I look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 24, 2024

They are always friendly and keep you up to date on the status of your needed service. They always listen to what you are trying to tell them. More

by terrytimec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur to be friendly and attentive to your service needs. We pride ourselves on providing great communication and listening to our customers. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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