Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
1,003 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,003 Reviews of James Wood Motors, Inc. - Service Center
Sort by
September 15, 2024
It took 12 days to get a quote before repairs could begin. This is unacceptable. begin. This is unacceptable. More
by GERICK
Verified CustomerEmployees Worked With
September 14, 2024
Great service for this visit. The service advisor greeted me and immediately noticed a large screw in my tire. Before he moved my vehicle, he brought it to my attention so the The service advisor greeted me and immediately noticed a large screw in my tire. Before he moved my vehicle, he brought it to my attention so there would be no doubt that it happened while I was driving. More
by mcbea32
Employees Worked With
September 14, 2024
Sam did an excellent job in showing State Farm that our vehicle was truly a total loss rather than fix something that shouldn’t be back on the road. vehicle was truly a total loss rather than fix something that shouldn’t be back on the road. More
by BRENTE0301
Employees Worked With
September 14, 2024
I was pleased with the service I received last week. The work was done, and there were no issues. I think the service manager is quite professional, and he listens to his customers when there is a pro The work was done, and there were no issues. I think the service manager is quite professional, and he listens to his customers when there is a problem. Customer service is very important. Sadly, so many companies seem to not care about this side of their businesses. Thank You, GR More
by GENELIDDY
Employees Worked With
September 13, 2024
Could not be more pleased with the way Zach kept me up to date on my repairs. Lookin forward to being a customer for a long time. date on my repairs. Lookin forward to being a customer for a long time. More
by GRIFFIN515
Employees Worked With
September 13, 2024
From the time Shawn met me at my car the service was efficient and accurate, completed in just over an hour. efficient and accurate, completed in just over an hour. More
by jerit37
Employees Worked With
September 13, 2024
Everyone is very friendly, and the job is always done in a timely manner. I appreciate the Service Department. a timely manner. I appreciate the Service Department. More
by kar60aa
Employees Worked With
September 12, 2024
I was charged 356$ for each light bulb that only cost 124$ on Amazon. It cost me 1000$ to have 2 headlight bulbs changed on my car! Ridiculous!! 124$ on Amazon. It cost me 1000$ to have 2 headlight bulbs changed on my car! Ridiculous!! More
by Debshply1
Employees Worked With
September 08, 2024
They do what you ask and if they find anything else wrong they aways ask before doing any other work they aways ask before doing any other work More
by wlhuber
Employees Worked With
September 08, 2024
windshield DIDNOT get put on. I had questions, didnot get good answers. I'm not sure in if car got 60,000 miles I had questions, didnot get good answers. I'm not sure in if car got 60,000 miles More
by PENROD
Employees Worked With
