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James Wood Motors, Inc. - Service Center
Decatur, TX
965 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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965 Reviews of James Wood Motors, Inc. - Service Center
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August 14, 2024
Service advisor was really helpful and the mechanic did an amazing job! My front end was going out on my 02 they fixed it as fast as they could but also made sure it was done right! an amazing job! My front end was going out on my 02 they fixed it as fast as they could but also made sure it was done right! More
by CHASTONTEELER23
Verified Customer
August 13, 2024
Recently my Silverado needed routine service. I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by na I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by name, a smile and a firm handshake with Mr. Stanley. It's great to be known and receive personalized care from the team at James Wood Motors in Decatur. The oil change, tire rotation and inspection was completed in a timely manner. Mr. Stanley called me when my vehicle as ready. When picking up my Silverado, I was greeted by Mr. Paul Johnson, the Service Department Supervisor. Like Mr. Stanley, Paul greeted me by name, a smile and a firm handshake and thanked me for our business. We chatted a moment. I cant express how important it is to me that the professionals at James Wood Motors care about their customers as observed by their behavior. We highly recommend James Wood Motors in Decatur, Texas. More
by robcox15
August 13, 2024
I was charged $90 fi nothing! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! !! You misdiagnosed!!!! Nothing wrong with water pump!!! I would NOT recommend you to anyone!!!!!! More
by GAIL-R-BERG
Employees Worked With
August 13, 2024
Had an issue with my truck. Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running Mechanical issues and warranty issues. James Wood Motors handled everything completely and got me back up and running More
by JIMBOB
August 12, 2024
Took 7-8 days to get my truck looked at. Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I did Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I didn't meet with any service technicians when i picked up my truck. Haven't heard from anyone yet. I had to call the dealership and ask about my truck to find out anything. More
by JDUVALL6890
Employees Worked With
August 11, 2024
Great service experience and everything went well with my appointment. Very friendly staff and great communication. appointment. Very friendly staff and great communication. More
by ekgatlin
Employees Worked With
August 09, 2024
James Wood Motors has always been my go to for anything vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They ma vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They make you feel right at home. The service they provide from oil changes to repairs to sales is always top notch!! I wouldn't go anywhere else. Thank you again for a great experience!! More
by farahnail
August 08, 2024
Have always received good service here for many years. Courteous and friendly. Great to deal with. Courteous and friendly. Great to deal with. More
by CLUBBOHICA
Employees Worked With
August 07, 2024
Always pleased with my service at Woods Chevrolet. My advisor is always professional and timely. My advisor is always professional and timely. More
by Maria M
Employees Worked With
August 07, 2024
Great Job as usual. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. More
by JHUTCHISON0
Employees Worked With
