James Wood Motors, Inc. - Service Center

Can’t say enough about my service experience. Top notch attention to detail from start to finish! I highly recommend to anyone needing service. Top notch attention to detail from start to finish! I highly recommend to anyone needing service. More

To start out, I won't say that I wouldn't recommend James Wood Motors for service ... maybe it was an "off week" for them. Long story short, I took my vehicle in to get looked at as it had some electrical is Wood Motors for service ... maybe it was an "off week" for them. Long story short, I took my vehicle in to get looked at as it had some electrical issues and I was going to go ahead and get an oil change while it was being looked at. I brought the vehicle in on a Monday morning. I knew it would be there for at least a day or two, but by that Thursday, I still had not heard anything about the truck. I called that morning and didn't receive a call back. I called later that evening and my service manager was gone, so i asked to leave a note to be called first thing on Friday. I didn't hear anything and finally connected with my service manger later that afternoon, who stated the vehicle was ready. Fine. No problem. They had given me a loaner vehicle, so i chalked the truck being there so long and no word on it as "bygones". Well, I get my truck and the oil obviously had been changed, but that felt like that was it. It said they did a multi-point inspection to go along with the oil change, but when receiving my truck, my windshield wiper washer area was bone dry - just like it was when I brought it in. No topping off of any fluids, what so ever. Tack on a tire rotation, which I "think" was completed. But, when completed, they didn't even look at my PSI on the tires and of course I drove off the lot after getting my truck, with all four tires at least 4-5 PSI lower than what they should have been. I guess, don't say you completed a multi-point inspection, if you aren't going to do the basic multi-point inspections. To me, it's like ordering french fries from a drive thru and the employees not adding any ketchup to my bag. I shouldn't have to ask for ketchup. I shouldn't have to ask that my tires are inflated and my washer fluid topped off. Would I come back? Doubtful, just because Decatur is quite the drive for me. But, they were willing to offer me a loaner, and I did appreciate that very much. I guess if I were to look at coming back, i would just ask if they are planning to air up my tires (if low) and/or top off my fluids (if low). More

Consistent courteous efficient service. Comfortable waiting are and a cup of coffee is always available. Highly recommended. Comfortable waiting are and a cup of coffee is always available. Highly recommended. More

Brian was great, Kept me informed and the service on my vehicle was done in a timely manner. vehicle was done in a timely manner. More

Thank you for a job well done, it is appreciated very much. Will be back for all services needed. much. Will be back for all services needed. More

Great service in a timely manner and a car wash to boot. Could not be any better. Could not be any better. More

In the 10 years I have owned my Terrain, I have never had anything less than excellent service at James Wood Motors had anything less than excellent service at James Wood Motors More

James Woods as always been great to us. We enjoy our visit each time we are there. We enjoy our visit each time we are there. More

Friendly and informative dealership. Will even order things you might need for any other vehicle. Will even order things you might need for any other vehicle. More

We were taken care of in a timely manner Everything was done smoothly Fully satisfied done smoothly Fully satisfied More