Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
991 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
992 Reviews of James Wood Motors, Inc. - Service Center
Sort by
August 13, 2024
Recently my Silverado needed routine service. I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by na I called and spoke with my Service Advisor, Mr. Bryan Stanley. He got me on the schedule promptly. When dropping off my truck, I was greeted by name, a smile and a firm handshake with Mr. Stanley. It's great to be known and receive personalized care from the team at James Wood Motors in Decatur. The oil change, tire rotation and inspection was completed in a timely manner. Mr. Stanley called me when my vehicle as ready. When picking up my Silverado, I was greeted by Mr. Paul Johnson, the Service Department Supervisor. Like Mr. Stanley, Paul greeted me by name, a smile and a firm handshake and thanked me for our business. We chatted a moment. I cant express how important it is to me that the professionals at James Wood Motors care about their customers as observed by their behavior. We highly recommend James Wood Motors in Decatur, Texas. More
by robcox15
Verified Customer
August 12, 2024
Took 7-8 days to get my truck looked at. Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I did Still not sure about everything that was wrong with it. I know the technician had to do something with a manual regen and a computer issue. I didn't meet with any service technicians when i picked up my truck. Haven't heard from anyone yet. I had to call the dealership and ask about my truck to find out anything. More
by JDUVALL6890
Employees Worked With
August 11, 2024
Great service experience and everything went well with my appointment. Very friendly staff and great communication. appointment. Very friendly staff and great communication. More
by ekgatlin
Employees Worked With
August 09, 2024
James Wood Motors has always been my go to for anything vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They ma vehicle related from purchasing to repairs!' They are wonderful, extremely helpful, affordable, and always provide all services with a smile. They make you feel right at home. The service they provide from oil changes to repairs to sales is always top notch!! I wouldn't go anywhere else. Thank you again for a great experience!! More
by farahnail
August 08, 2024
Have always received good service here for many years. Courteous and friendly. Great to deal with. Courteous and friendly. Great to deal with. More
by CLUBBOHICA
Employees Worked With
August 07, 2024
Great Job as usual. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. Not happy with the warranty I purchased but not the service department problem. Shawn tries hard to get everything done in a timely matter. More
by JHUTCHISON0
Employees Worked With
August 07, 2024
Always pleased with my service at Woods Chevrolet. My advisor is always professional and timely. My advisor is always professional and timely. More
by Maria M
Employees Worked With
August 06, 2024
Shawn Hooe and he service department has always been excellent! Highly recommended. Bought every vehicle from James Wood since 1995. excellent! Highly recommended. Bought every vehicle from James Wood since 1995. More
by CGFITCH
Employees Worked With
August 05, 2024
Never had a bad experience with JWM since buying my truck in '21. This continues with our new Equinox in '21. This continues with our new Equinox More
by MGREGG1256
Employees Worked With
August 04, 2024
Quick turnaround on the repairs, Shawn H. is the best service manager around! Highly recommend James Wood for any vehicle needs. is the best service manager around! Highly recommend James Wood for any vehicle needs. More
by BRETTG
Employees Worked With
