James Wood Motors, Inc. - Service Center

Good service. Only complaint was lack of communication by Zach my service adviser. Other than that everything else was taken care of accordingly. Only complaint was lack of communication by Zach my service adviser. Other than that everything else was taken care of accordingly. More

Just went in for an oil change by appointment everything went good had vehicle washed done alittle over an hour over all good service went good had vehicle washed done alittle over an hour over all good service More

James wood has always been a friendly dealership, always quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to t quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to travel 286 miles to pick it up for me.(Dealer in Brady,Texas had the only one I had picked out. Color & other options. Just a good dealership to work with. More

My Favorite EVER! THE SERVICE department is stellar! The employees are always friendly. Personal. And professional. THE SERVICE department is stellar! The employees are always friendly. Personal. And professional. More

This dealer is one of the best the salesman is always good go over everything with you and the service department bryan Stanley make sure our cars and trucks are serviced. You can depend on them that it good go over everything with you and the service department bryan Stanley make sure our cars and trucks are serviced. You can depend on them that it will be done right. Thanks gorden wade More

Great service! Friendly & helpful staff! They Always make it a seamless process. Thank you everyone. Friendly & helpful staff! They Always make it a seamless process. Thank you everyone. More

Long waiting, workers have no regards for you time or you vehicle they just there for the paycheck vehicle they just there for the paycheck More

Well pleased service was done on time car was clean service person was curtieous and accurate service person was curtieous and accurate More

Up until recently, all service has been exemplary. However, when I had my oil changed the last time, it dripped on my driveway via the oil filter. After discussing with the service advisor, Zach, he However, when I had my oil changed the last time, it dripped on my driveway via the oil filter. After discussing with the service advisor, Zach, he first said if the level wasn't going down on the dip stick, then I shouldn't worry about it. I said I would rather bring it in and find out what is causing the drip. So, an appointment was eventually made. I live in Wichita Falls, so it's difficult to get to Decatur on just any given day. Anyway, after returning to the dealership, the leak was fixed quickly. The service advisor said it was a crimped filter. It no longer leaks. However, I just got an email from Carfax saying the oil and filter were changed on my last visit. Since the sticker on the windshield was not updated, or the oil life % reading was left the same. I am not sure the oil change was performed or not and yet. would like to know. I did not receive a document or invoice when I left the dealership even though I had signed a work order form when I arrived at the service center. That's not the way it usually has been there. I guess at this point, I just want to know if my oil and filter were actually changed on my last visit. That's it... More

The service was excellent and Krystal did an outstanding of keeping me informed. Thank You David Hamilton of keeping me informed. Thank You David Hamilton More