James Wood Motors, Inc. - Service Center

My 1500 Silverado Z-71 needed a routine oil change, tire rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by nam rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by name, a smile and a firm handshake. It's nice to deal with people who know you and more so people that you can trust. I asked Mr. Stanley if when the wheels were dismounted for rotation if he would have his mechanic install some aftermarket brake caliper covers. The backspacing on my 18" LT wheels did not have enough clearance for the red caliper covers to remain on so they were removed. My service was completed promptly, and Mr. Stanley had me up and running in a short amount of time. I trust James Wood Chevrolet in Decatur, Texas. The small-town atmosphere is awesome and its nice to deal with so many people who know you when you call in for service or walk through the doors. I've been doing business with James Wood Motors since moving to Wise County in September of 2007. I trust them explicitly. We will not buy a GM product or have it serviced anywhere but James Wood Motors. If you are not familiar with these kind folks, give them a try. More

Been using Zach service advisor for years and he has always been fair and honest with me and the work is always done right . I'm a customer for life always been fair and honest with me and the work is always done right . I'm a customer for life More

Bryan was hood to work with. The service was only oil, oil filter and cabin air filter. Hood job and much easier than going into Denton. The service was only oil, oil filter and cabin air filter. Hood job and much easier than going into Denton. More

They’re always kind and courteous- always professional in all that they do. The service department, as well as other departments, is second to none. It’s a pleasure taking my car there every time. all that they do. The service department, as well as other departments, is second to none. It’s a pleasure taking my car there every time. More

Everything went good with no issues as Bryan Stanley good care of the customer and keeps the customer informed. care of the customer and keeps the customer informed. More

It takes way too long to just get an oil change. My service agent texted phone number if I needed anything. When I got no response I found out he had gone to lunch. By the the time I was able to spe My service agent texted phone number if I needed anything. When I got no response I found out he had gone to lunch. By the the time I was able to speak with another agent I finally was called by cashier. I never had to wait 2 hours for an oil change More

My 2017 Silverado Z71 was taken care of quickly and efficiently by James Wood in Decatur, Service personnel were friendly and ensured I was taken care of during my wait for repair of my pickup truck. efficiently by James Wood in Decatur, Service personnel were friendly and ensured I was taken care of during my wait for repair of my pickup truck. More

Good service. Only complaint was lack of communication by Zach my service adviser. Other than that everything else was taken care of accordingly. Only complaint was lack of communication by Zach my service adviser. Other than that everything else was taken care of accordingly. More

James wood has always been a friendly dealership, always quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to t quick to help or answer any questions about my vehicle as well as having a great service department. I purchased my vehicle from them & they had to travel 286 miles to pick it up for me.(Dealer in Brady,Texas had the only one I had picked out. Color & other options. Just a good dealership to work with. More

Just went in for an oil change by appointment everything went good had vehicle washed done alittle over an hour over all good service went good had vehicle washed done alittle over an hour over all good service More