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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
970 Reviews

970 Reviews of James Wood Motors, Inc. - Service Center

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April 24, 2024

Great place to do business, the service is done right and the staff is very friendly More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! I really appreciate your business, Paul. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 22, 2024

The people and service were great. The only thing that is unsatisfactory is the lack of availability of a loaner vehicle. I do not work in Decatur, but want to keep the service on my More

by KMWISENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 21, 2024

Always a great service experience at James Wood Motors! Nice waiting area with coffee and more. Shawn Hooe is my service advisor for years now. His knowledge and guidance are second to none. Excellent serv More

by SPSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Buick GMC Decatur. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 21, 2024

Always get great service and everyone is so friendly and welcoming Will continue doing business with you More

by DJCRUNK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing this amazing review for our team! At James Wood Chevrolet Buick GMC Decatur, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 20, 2024

The truck is making the same noise it did when I got there..I paid almost 400 dollars to get it fixed and it still making noises More

by muletrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 20, 2024

I have always used James Wood for anything that goes on with my vehicle which is a 2017 Chevrolet Camaro they always do good work on my vehicle and let me know what's going on with it I really appreciate t More

by wrightchristie1370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I'm glad to hear that your service visit went so well. It's always great to hear from our customers and I appreciate you taking the time to give us feedback. Thank you for continually choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 20, 2024

Bryan Staley is great to work with for service on my truck. Very helpful and friendly More

by MATSMAIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Chevrolet Buick GMC Decatur team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 19, 2024

I’m just going to say excellent service and good work. The people who do the work are extremely important and must understand the value of their work to me the customer. I do appreciate the effort of the More

by carolnbudcrouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 19, 2024

Service had been sketchy in the past. But appears Dealership is trying to do better. More

by cleatus99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 19, 2024

I had a great purchase experience. I would purchase from them again. Trustworthy sales dept. More

by MOE2369
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback. I greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our staff. Please let me know if I can ever help you in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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