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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
958 Reviews

958 Reviews of James Wood Motors, Inc. - Service Center

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December 21, 2023

Service was great and the customer service was exceptional! I dropped my vahicle off early and it was out 4 hours after my scheduled appointment even with them haveing to replace a defective part More

by tracitucker5976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Houoe
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Dec 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 19, 2023

Associates were very helpful and friendly. They shuttled me home to Boyd. I highly recommend this service department to any and everyone. Thank you for you help More

by dannaaggie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This was the service department
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Danna, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the transportation we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 19, 2023

Very friendly staff and service was great. Shawn was very outstanding and very helpful and an aknowledgeable. More

by KATHYSELF51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Ho
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Dec 20, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out Kathy! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Shawn and my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 17, 2023

Great help. Informative and helped me come up with a plan based on my budget. More

by BECKYTHEBROKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Andrew
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind words and fantastic review are greatly appreciated, Becky! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 16, 2023

Very pleased with the service. Always professional, friendly, helpful and careful. Would recommend them for service. More

by ZENNALYNNGARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at James Wood Chevrolet Buick GMC Decatur and we look forward to your continued business! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 15, 2023

Best service. In formed me with service needed. Zach is the best. Won't go any where for service More

by DENISE_MCELYEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Denise, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Zach does for James Wood Chevrolet Buick GMC Decatur and our customers. Hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 15, 2023

Took 2. 5 hours for an oil change and a simple issue with a rattle with an appointment. The rattle is back within a day or two. More

by jedd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you taking the time to share your experience with our service department, Jedd. Here at James Wood Chevrolet Buick GMC Decatur, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 15, 2023

Shaun Hoe always makes sure the service is completed in a timely manner & the job is done right. More

by BILLBOWYER87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hoe
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Bill, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 15, 2023

I haven’t had a problem with them, everyone I’ve met they have been very nice. More

by MJKNAPPJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 14, 2023

Always helpful and courteous! The job is done in a timely manner and done right. More

by mokwells
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
Report | Print
Dec 15, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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