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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
971 Reviews

971 Reviews of James Wood Motors, Inc. - Service Center

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June 15, 2023

I really love this place and the employees, but i don't like taking surveys. More

by jeraldstinnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
Report | Print
Jun 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 15, 2023

Body shop awesome. Service shop awesome. Was shop not too good. Truck was recently bought there. Should have gotten cleaned. More

by ricek76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sander in body shop and Zach Ryan in service.
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Jun 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Jun 20, 2023 -

ricek76 responded

I’ll be back in town Thursday thru Monday. Would like to tell you about my experience.

June 15, 2023

It was fast response and service. Very satisfied and will go back. Will refer other people. More

by MADJ7188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lesley
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 15, 2023

From setting a time to bring the vehicle into the service center to completion of work. Everyone was very helpful professional, and courteous. More

by rahales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 15, 2023

Was greeted promptly by service supervisor of my choosing and service was done in a timely manner. No issues with anyone or anything. Well done. More

by CANAM20673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lesley
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 15, 2023

The guys and gals in James Wood Chevrolet always treat me well. Could not be more satisfied. I’ll go nowhere else for service. More

by RDHITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Garrett
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Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 14, 2023

Great service provided on my 2106 Buick Encore. I will continue to recommend this service to others. More

by AJOLLY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 10, 2023

The repair was not completed right. I won’t be back there at all. Thanks More

by NURSESISSY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 12, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 09, 2023

Shawn great guy to work with. The only guy there I will work with! Thanks More

by TYBIRDDOG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
Report | Print
Jun 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

June 09, 2023

Good listeners to my complaints. Understanding of my circumstances and current capabilities. Provides honest diagnosis, explaining in layman's language. More

by DBLANTON966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Rhine
Report | Print
Jun 12, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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