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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
973 Reviews

973 Reviews of James Wood Motors, Inc. - Service Center

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May 17, 2023

Always top notch and super helpful. I have another great truck from James Wood Motors! More

by jaredlucier06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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May 19, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 16, 2023

I have found that the service department has provided excellent care over the years in servicing several vehicles. Byran Stanley has been by service advisor throughout and has provided excellent care. More

by rsdailey79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Report | Print
May 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 15, 2023

PEOPLE ARE GREAT TO WORK WITH. THEY GO OUT OF THERE WAY TO HELP YOU More

by rbounds0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Harwell, Karen Garrett
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May 18, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this review of your experience. We are concerned with the rating you've assigned us. We would appreciate the opportunity to speak with you regarding your visit so we can move forward in a positive light and gain another life-long customer. Please reach out to us at your earliest convenience. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 14, 2023

Professional and courteous personnel who take pride in the work they do. Had my vehicles oil changed, tires rotated , and vehicle washed in 1 hour. More

by msgkoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 14, 2023

Appointment scheduling was easy and I didn't wait long. However, the chip / paint repair didn't last but a few days. Disappointing More

by pjgemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rice
Report | Print
May 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 13, 2023

After purchasing a new truck that had been delivered with torque converter issues and some paint flaws, they fixed the torque converter but had the truck 27 says and did not look at the paint. I finally was More

by CUNNINGHAMGMC6614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 13, 2023

Outstanding service and customer care! In for an Oil Change and I was greeted by several employees as they made sure I had everything I needed! More

by gillilandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 12, 2023

I should not have to wait 2 hours for an oil change. Wait tim s have gotten progressively worse over the last two years More

by PELLIOTT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
May 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. Here at James Wood Chevrolet Buick GMC Decatur, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2023

Service was very good and a good value. My car came to me clean and fully serviced. More

by LINFISH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember name
Report | Print
May 13, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 09, 2023

Great people, excellent service. Shaun in service dept. was excellent on keeping me informed and help in making appt. More

by dcbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun-service advisor
Report | Print
May 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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