Janesville Subaru

I had a check engine light come on late in the day. It also was bad weather, and I was frightened to be out on the roads with this. I went in, of course they were very busy. Seth told me to go sit in t It also was bad weather, and I was frightened to be out on the roads with this. I went in, of course they were very busy. Seth told me to go sit in the lounge and he would come find me. His main mechanics were already gone for the day. So he put me in a loaner and contacted me the following day. More

Efficient and thorough service. Very friendly and personable staff members. I would definitely recommend Janesville Subaru Very friendly and personable staff members. I would definitely recommend Janesville Subaru More

They were absolutely amazing! Extremely helpful and knowledgeable!!! Staff is very friendly Will always come back! Extremely helpful and knowledgeable!!! Staff is very friendly Will always come back! More

The people, there are fast, friendly, knowledgeable, and informative. They were very helpful and made everything very convenient for me. informative. They were very helpful and made everything very convenient for me. More

Purchased a used Ford from Janesville Subaru. At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and linkage were replaced. Work order also indicated they recently performed an oil change. Within a week and the first time I used the wipers they failed, the car was also leaking oil. I brought the vehicle to a Ford dealer as all recently performed work at Janesville Subaru appeared to be failing. Ford found the wiper motor was broken, linkage was bent, arms were installed without a pin, the oil filter was not screwed on correctly and a vacuum pressure hose near the oil filter was broken and may have been bumped during recent oil change. Total repairs were $1500. I stopped by Janesville Subaru to inquire about reimbursement for the wiper motor, linkage and arms. I was instructed to email the shop manager. I did so and did not hear back for two weeks. I stopped in again to discuss with manager and was told I would hear back in a couple of days. A week and a half later I had to stop in again to get an update. My third time in they indicated they would not reimburse for any of the work despite the representation at time of purchased indicated they were functioning properly. If I had brought the car to their shop, they would have reimbursed the work. While this seems fair my hesitation was that all work previously performed at this shop was failing and I don't feel comfortable continuing taking it to Janesville Subaru based off my recent experience. I somewhat expected they would not reimburse the work but more disappointing was after the sale of the vehicle their communication and follow-up was non-existent. Their failure to take responsibility for the repairs is frustrating as they blamed it on product failures. I fail to see how an oil filter screwed on incorrectly is a product failure. More

All were friendly and helpful trying to figure pout the issue with my 2015 Outback . Which is still having the issue so I’ll be back to see what else can be done . issue with my 2015 Outback . Which is still having the issue so I’ll be back to see what else can be done . More

Very pushy salesman! !! All they cared about was the sale and asked us 4 rimes "seriously what can I do to make you stip looking around?"... even though part of it was not !! All they cared about was the sale and asked us 4 rimes "seriously what can I do to make you stip looking around?"... even though part of it was not liking the car. More

Too aggressive. Approached us before we even got out of our vehicle. Got involved in things he knew nothing about. We should have walked. Approached us before we even got out of our vehicle. Got involved in things he knew nothing about. We should have walked. More

Hailey was wonderful in assisting me with my purchase of my Tacoma! Would definetly refer my friends and family to her. my Tacoma! Would definetly refer my friends and family to her. More

Mike Woods was the Best! Very Curious and on Point with the whole sale! Took a little longer than expected but over all very Happy with the service! Very Curious and on Point with the whole sale! Took a little longer than expected but over all very Happy with the service! More