Janesville Subaru - Service Center

Easy to get an appointment and they’re quite flexible. Some problems are a little tricky, and they don’t necessarily nail them right out of the gate but they do their best and they work with you to get th Some problems are a little tricky, and they don’t necessarily nail them right out of the gate but they do their best and they work with you to get them taken care of long-term. More

Nice and courteous sales and service personnel. Very thorough and seemed honest during sale negotiations. Very thorough and seemed honest during sale negotiations. More

This location has been awful to me for a long time now. My engine blew and I went through them to get it replaced. Tried to use a recall/class-action to get it replaced under warranty. Come to find out the My engine blew and I went through them to get it replaced. Tried to use a recall/class-action to get it replaced under warranty. Come to find out there is some nepotism between this location and Subaru of America. So long story short, I cover 90% of the cost and come back a few months later to get some warranty work done concerning an error code that was happening since the work was done. They didn't know what the code was for... I had to tell them... Tried to claim that a cam position timing issue couldn't happen when they swap the motor. I pick my car up from an oil change the other day and the "inspection" said everything was good. My tire was low my wiper blades are end of life and the code is still displaying the check engine light on the dash. I don't mind that they didn't mention these things... just don't lie to people and say you are looking at these things. This dealership and how they have treated me is why I'll be switching to Toyota. More

Nice helpful staff. They even called a few days after the appointment to make sure everything was okay and if I had questions. They even called a few days after the appointment to make sure everything was okay and if I had questions. More

Great Service, service done on time and final cost matched quote. Very informative and very helpful. matched quote. Very informative and very helpful. More

Deana Watry is a gem. She did everything possible for a good sale and delivery experience even though there were some glitches. I cannot say as many positive things for th She did everything possible for a good sale and delivery experience even though there were some glitches. I cannot say as many positive things for the young man who did the financial and closing work. It took forever and I learned about his previous job, his family, his mother's values and he did not do a very good job of listening to me. All in all I'm very pleased and it's a wonderful vehicle. Again, Deana is a superstar bar none. More

The service department was very helpful. They did exactly what was expected of them in changing my oil. They did exactly what was expected of them in changing my oil. More

It was a nice experience. I will return in the future for car service needs. I will return in the future for car service needs. More

I like the fact that they do a full car inspection when you get a service. It helps me understand my car's health. you get a service. It helps me understand my car's health. More

Always professional, very thorough. Deena, excellent sales associate. Knowledgeable staff. Very courteous. Very comfortable lounge area. Deena, excellent sales associate. Knowledgeable staff. Very courteous. Very comfortable lounge area. More