Jannell Ford of Hanover

I strongly recommend Jannel Ford, and Bill Pellagrini in particular for all the reasons you would hope someone could recommend him, and the rest of the staff. His approach to the sale was comfortable, low p particular for all the reasons you would hope someone could recommend him, and the rest of the staff. His approach to the sale was comfortable, low pressure, and tailored to what my wife and I were looking for. He worked dilligently with us to make good on the deal he said he could make us despite some significant obstacles. Bill was personable, approachable, answered our questions and phone calls promptly, and always made us feel as if we were both his and the dealerships first priority. I truly cannot say enough about the entire crew at Jannel Ford. They sold us a great car, and got us the best possible deal, I highly recommend them. More

We were very pleased with the service we received and that there was none of the pressure one thinks of when buying a new car. If other dealers took a lesson from Jannell they would probably have more s that there was none of the pressure one thinks of when buying a new car. If other dealers took a lesson from Jannell they would probably have more sales, and repeat customers. More

Drove 4 hours because the price was so good on a 2010 Toyota Tundra. They gave me an aggressive trade appraisal for my current vehicle after giving them information and stuck to that number. Upon arrival Toyota Tundra. They gave me an aggressive trade appraisal for my current vehicle after giving them information and stuck to that number. Upon arrival to the dealership the vehicle was placed dead center on the lot and was serviced, cleaned inside and out, had a full tank of gas, and a dealer license plate already on it. The salesman Sean Ternullo met my wife and I outside and handed us the keys and said take it and check it over. I LOVED THE NO PRESSURE ATMOSPHERE. He checked over my trade while we looked over this PRE-Owned vehicle. Besides some scratches from the previous owner the truck looked brand new. Paperwork to by the truck was a breeze and we were out of there quicker than I ever have been before. I even forgot the title to my trade and the dealership knew what to do. The keys and owners manual were not with the truck so he told me they would be mailed out later and guaranteed the truck to pass inspection back here in Pennsylvania. I love this dealership and will check there lot for future purchases! More

I'v had the pleasure of working with the service department on issues with my 2006 Mustang a few times, always positive. we just purchaced a 2012 Focus...Love it! we had a few issues...Service depar department on issues with my 2006 Mustang a few times, always positive. we just purchaced a 2012 Focus...Love it! we had a few issues...Service department took care of it and more...Great bunch of people...100% we'll be back to buy vehicles and use the service department for years to come. My thanks to everyone that helped behind the scenes as well, John Tower Pembroke MA More

This was a great experience, the staff was by nice, helpful. I left there with the car of my dreams. I would highly recommend this dealership to anyone in the market for a vehicle. helpful. I left there with the car of my dreams. I would highly recommend this dealership to anyone in the market for a vehicle. More

During my first visit to Jannell Ford, they told me it wasn't your typical car dealership. I went back two times before getting my car, and I totally agree. The first time I went in, they were really he wasn't your typical car dealership. I went back two times before getting my car, and I totally agree. The first time I went in, they were really helpful, I test drove three cars and then said I was just looking. They didn't try to persuade me to buy anything that day or even get my information so that they could call and e-mail me constantly like other dealerships I had visited. I went back the next week to buy a car, and they offered me a great price right away. They remembered me each time I went in and were very friendly and personal, but they were genuine, not fake. When I went in to pick up my car, someone helped me sync my phone to the bluetooth and answered my many questions about the technology in the car. The whole experience was very enjoyable, I even through a football around with some of the guys while I waited for my inspection sticker to be done. Again, it was an all around great experience and I would recommend them to anyone! More

great experience - NO rudeness/hard selling - went in for a new car and left the dealership with a very satisfactory trade-in/new purchase!!!!! HOORAY !!! every employee i met with and worked with were A+ a new car and left the dealership with a very satisfactory trade-in/new purchase!!!!! HOORAY !!! every employee i met with and worked with were A+ OUTSTANDING in their professionand friendly ! the overall experience was more than i could have imagined and don't plan to go anywhere else - had bought at this dealership in the mid 90's and now in 2012!!! very pleased with the whole JANNELL TEAM - but my salesman was like no other - very kind - very pleasant - very well-mannered-pleasure to deal with - and they all give a professional appearance - they do a tough job day in and day out PLEASING THE PUBLIC, ETC. and should be highly commended for doing so - BUY AT JANNELL FORD !!! thank you all for the low-stress pleasant experience ! best wishes for upcoming 2013! More

I recently visited Jannell Ford in search of a Ford Fusion. I located one on-line and went to take a look at it. I was greeted by Bill Pellagrini in the parking lot and he was more than willing to show Fusion. I located one on-line and went to take a look at it. I was greeted by Bill Pellagrini in the parking lot and he was more than willing to show a few of the options he had. Not at any point did I feel pressured into any aspect of the deal. Bill then asked if I wanted to talk numbers and see if we could work out a deal good for both ends. Unlike most dealerships that pressure you into buying a car that day, Bill had an easy going, let’s see if we can help you attitude. This makes for a great car buying experience, and through talks with Bill and the sales manager, I purchased the car that day. I didn’t have to sit there for an extended period of time negotiating the price, like another dealer the day prior. Bill was easy to talk with and I would send anybody over to Jannell Ford to do business with him. I now own a great 2010 Ford Fusion! More

Was driving up from Cape to New Hampshire with a tractor in my F350 dually, and my left front wheel started smoking. I was 1 exit from Jannell and pulled in on a Friday night about 4:45. I asked service if in my F350 dually, and my left front wheel started smoking. I was 1 exit from Jannell and pulled in on a Friday night about 4:45. I asked service if they could check my truck, and they were MOST gracious.They said my caliper seized and would have to be repaired. They dropped everything, replaced the caliper and got me on my way for very little money. What great guys and great service!!!! 5 stars to these nice guys!!! More

My wife and I recently purchased a new 2013 Ford Expedition EL and everyone at Jannell from Bill Pellagrini (our sales rep) to Eddie Clark (sales manager) and Joanne Kiklis (finance) were fantastic Expedition EL and everyone at Jannell from Bill Pellagrini (our sales rep) to Eddie Clark (sales manager) and Joanne Kiklis (finance) were fantastic to work with. When the exact truck we wanted was not on the lot, Eddie searched and found one in the area that they brought over. Bill very helpful in showing us the vehicle and all of the features and finally Joanne was very patient in going through the paperwork. Everyone was exceptionally knowledgable and helpful throughout the whole process and we never felt any pressure at all to buy. I would definitely recommend this dealer to anyone. Thanks for a great experience - Frank More