Jannell Ford of Hanover

I was very impressed with my experience purchasing a used Fod Flex from Jannell Ford. As with most people, I had had some pretty bad experiences in the past, so I was more than a little apprehensive about ha Fod Flex from Jannell Ford. As with most people, I had had some pretty bad experiences in the past, so I was more than a little apprehensive about having to go to car dealerships and deal with salespeople again. After reading on Dealer Rater that Jannell Ford was one of the highest rated Ford dealerships in the area, I decided to go in for a test drive and was lucky enough to have Richard Bernard as our salesperson. Having been in sales for years, I know a good sales person when I meet them and Rich did a great job. He was very pleasant and patient, which are two of the characteristics that you don't frequently hear associated with car salesmen, but are necessary if you want my business. He also had a really good knowledge about the vehicle that we were interested in and there was never any pressure involved throughout the purchase of the car. I can't recommend Jannell Ford, or Rich Bernard high enough. I will certainly be going back there the next time that I am in the market for another vehicle. More

3/20/2011 My husband and I met Eddie Clark as we were 3/20/2011 My husband and I met Eddie Clark as we were walking to the sales office. We were interested in looking at the Ford Escape and Edge. We ex 3/20/2011 My husband and I met Eddie Clark as we were walking to the sales office. We were interested in looking at the Ford Escape and Edge. We explained to him right away that we were not going to buy that day as we were looking at other dealers also. Eddie was very helpful and spent a great deal of time with us allowing us to test drive the Escape and Edge. He took the time to explain every detail about the cars and how all the systems worked. Eddie was very knowledgeable and pleasant to deal with and made the whole experience an enjoyable one. We have always been very satisfied with Jannell's customer service in the past and will continue to have our cars serviced by them. If we decide to purchase the Edge, Eddie Clark will be the first person we will contact. More

We just purchased a 2011 Ford F150 Lariat. I have to say the process was very easy compared to prior purchases at other dealers. Eddie made this purchase very easy for us, he listened to exactly what we wan the process was very easy compared to prior purchases at other dealers. Eddie made this purchase very easy for us, he listened to exactly what we wanted and he delivered. Eddie is very helpful and knows his stuff. Thanks Eddie keep up the good work.... More

I have been driving a Subaru for the past 8 years and love the car, but with the mileage I felt it was time to look at something new. I did my research on different fuel efficient vehicles and was very i love the car, but with the mileage I felt it was time to look at something new. I did my research on different fuel efficient vehicles and was very impressed with the Ford Fiesta reviews. I had a Ford Fiesta back in the 80's when the first one came out and enjoyed that car very much. I test drove several different manufacturers and came back to the Ford Fiesta. I chose Jannell Ford because I have dealt with Jannell at least 5 times in the past 20 years and have never been disappointed with sales or service. Eddie Clark was my salesperson and he was exceeding professional while making the experience fun. I ended up calling him on his cell phone on a Saturday night to tell him that I wanted the car! Kathy is the finance manager that I dealt with and she made the decision easy by putting all options on the table so that I could pick out the best finance program for me. I am picking up my car on Wednesday morning and can't be more excited. I feel that I got a very good deal on an excellent vehicle and would recommend Jannell Ford, Eddie and Kathy to anyone. More

Over a 2 day period I visited Jannell Ford 3 times and a local Honda dealership twice. I was comparison shopping the Ford Fiesta and the Honda Fit. I was greeted and dealt with promptly and cordially from local Honda dealership twice. I was comparison shopping the Ford Fiesta and the Honda Fit. I was greeted and dealt with promptly and cordially from all employees at Jannell's on each occasion, as opposed to the Honda dealership, where I stood for 15 minutes - both days! - before finally having to ask for help. The sales professional at Jannell's asked pertinent questions about our needs and made us aware of all the current incentives on similar vehicles so that we had options to think about. After deciding on the Ford product, the paperwork went very smoothly. We ended up with a finance rate that beat the lowest one we came up with on our own. No pressure, easy people to work with, and at the end of the day we actually sat around and shot the breeze for a while. One of the salesman, Richard Darr, remembered selling a 1957 Pontiac Starchief to my grandfather and even remembered the color! 2/28/11 We picked up our car today and my wife & I were given a thorough 20 minute overview of the vehicle, and introduced to the Service Manager in case we had any questions, which was something no other dealership in my car buying experience has ever taken the time to do. Jannell Motors continues the tradition that they established back when my grandfather and father bought cars from them, which is something the high volume dealers just can't match. More

Buying this car was very easy. There was no pressure. Eddie Clark was great. He listened to what we needed and went out of his way to find exactly what we wanted. All options were explained. All our qu Eddie Clark was great. He listened to what we needed and went out of his way to find exactly what we wanted. All options were explained. All our questions were answered in a professional way. This was the best car buying experience we've ever had. More

I have driven Acura for past nine years. When my transmission started to slip recently I had to decide among several options. I went with looking at a Ford Fusion and had the good fortune to be met transmission started to slip recently I had to decide among several options. I went with looking at a Ford Fusion and had the good fortune to be met by Eddie Clark upon arrival. It was a comfortable and low-key visit. He was amiable, knowledgeable, and helpful. I made a decision on Saturday to get the SEL and returned on Sunday to meet with him and Kathy Mulvehill, Business Manager, as well as to get the car. Again, everything went smoothly. Kathy is professional, efficient, and well-informed. She is good at what she does and explains the numbers, reviews options, and has a good presentation of options that might be worthwhile, without making it a sales pitch. We are off to a good start. When needed, I hope the Service will be as good as the initial sale. More

I was looking for a new truck and had visited 2 other Ford Dealers already. They kept trying to sell me higher end trucks than what I wanted/could afford or lower end trucks and jacking up the price. I Ford Dealers already. They kept trying to sell me higher end trucks than what I wanted/could afford or lower end trucks and jacking up the price. I Emailed Jannell Ford and told them what I was looking for and Eddie Clark replied saying they had three in stock. I went to look at them, and found one I liked. He was extremely attentive and did not try to pressure me into a sale. I would/will buy my next truck from Eddie Clark again. The finance person, Joanne Kiklis was also great to deal with. She offered a great price on the Extended Service Plan, which offers peace of mind for the next 7 years. I felt very comfortable and at home dealing with Eddie and Joanne. In summary, I ended up driving 45 minutes and going by two other Ford dealers to buy my truck from Eddie Clark at Jannell Ford. Thanks Ed. More

Within minutes of contacting Jannell Ford via Ford's main website Art left a phone message and e-mail informing me Jannell had the SUV I expressed interest in. The next day Art showed me several SUV's, expla website Art left a phone message and e-mail informing me Jannell had the SUV I expressed interest in. The next day Art showed me several SUV's, explaining all their featchures and price range. With the information Art Provided I was very satisfied with the 2011 Escort XLT I chose. Leonard and Art explained in detail the value of my trade in,as well as the final sales price of the Escort. Kathy explained all additional features that I my be interested in, as well as payment options. Choosing to finance through Ford Motor Kathy explained all costs and fees. Kathy supplied my insurance agent with all the information they needed. I was glad to take possion and drive my new Escort home that afternoon. My experiance was very pleasant and I will recomend Jannell Ford to anyone I meet who is looking to buy a new or used car. Michael J. Forbes More

I initially met Eddie Clark as a walk in customer. I detailed to him what I was looking for (Ford Expidition - used) with no specific time table for the date of purchase. Eddie was very eager to assist detailed to him what I was looking for (Ford Expidition - used) with no specific time table for the date of purchase. Eddie was very eager to assist and provide options and appropriately followed up with me when a vehicle that met my specifications was available. In follow up to the purchase Eddie made every effort to ensure we were 100% satisified with the vehicles preparation for delivery. 3 weeks later I am still in touch with Eddie as he has checked in several times. Eddie has earned my business today and in the future. More