Jannell Ford of Hanover

Great service, friendly, fast and efficient. All of the employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess employees in this dealership are friendly and courteous and all work is done in a timely manner. They explain the problem directly to you. No guess-work involved. I would recommend them to anyone for great service. More

The service was great and I highly recommend them. They The service was great and I highly recommend them. They gave me great trade-in value for my truck. They explained a lot and answer all my questions. The service was great and I highly recommend them. They gave me great trade-in value for my truck. They explained a lot and answer all my questions. They really did all they could to sell me my truck More

Jannell Ford takes customer service to a whole new level. I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and p I recently went in to have some warranty work done on my wife's Lincoln and I was impressed from start to finish. Everybody was beyond friendly and professional. They fixed my vehicle and even did a free safety check which found a few other issues that were fully covered under my extended warranty. When the truck couldn't be finished same day because of a needed part, they arranged for a rental and had it waiting for me when I arrived. I am in the customer service business and appreciate quality service. Quality and happy employees make for quality customer experiences and all the Jannell employees I spoke to genuinely seem to enjoy their jobs. More

The people at Jannell Ford are very customer service driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recomm driven, and every interaction that we have had, be it Sales or Service has always been a great experience. We are repeat customer's and would recommend the people at Jannell to everyone. More

Sean was very helpful and informative. He was patient and took the time to explain the two vehicles to us. He also made our test drive easy and comfortable. He provided an area for our 3 children to oc and took the time to explain the two vehicles to us. He also made our test drive easy and comfortable. He provided an area for our 3 children to occupy themselves. The vehicle was delivered timely and his communication with us was efficient. He also thought above and beyond when including three head sets instead of just two, knowing we had three boys. A great experience and we love the car, too. More

I am a long time Ford F150 driver and have purchased a truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. T truck from Jannell in the past. Recentley, I bought a new truck and have tried multiple times to have a pair of dings taken out of two flat panels. Typically this would be a quick, cheap and easy fix, however Jannell has made it an extremely frustrating experience as I've been juggled between sales and service every time I call. And on top of that, after every wait on hold, I am redirected to a voicemail. I have spent almost every call dealing with a computer and when I wait I get a voicemail every time. I have been calling on weekdays around 11am and 2pm, so there are definitely people at their desks and can hear the phones. I will be taking my business elsewhere so I can actually speak to someone who can help me and not be redirected every time I actually speak to a human being. More

the boys were fast,friendly and accommodating the dealership is very nice and clean pleasant place to do buisness.easy place to get in and out dealership is very nice and clean pleasant place to do buisness.easy place to get in and out More

I purchased a used Chrysler Sebring several weeks ago and found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the found two things wrong. A light on the rearview mirror would not shut off and the dash brake light came on several times. I was asked to bring the car back and the service department said because it was a Chrysler they did not have the software to diagnose the problem and I would have to bring it to a Chrysler dealer but if I incurred any expense they would pay for the repair. The Chrysler dealer fixed the light problem and told me the front bake pads were 75% worn and that the brake fluid was low, which they topped off and charged me $49.75. I called Roger and informed him of my problem and he said bring the car back to him and he would put on a new set of front pads and reimburse me with a check that day. I did and not only did he replace the pads he did a complete front brake job plus giving me a check for $49.75. I was treated the way a customer wants to be treated. I was very happy with my first dealing with the service department and look forward to a long relationship. More

I went in for an oil change and a blinker that needed to be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my c be replaced. The man at the service desk was so nice and even adjusted my price to make me very happy!! I always use this service dept for all my car needs and they never let me down! Thank you! Sincerely, Shannon McDonnell More

Buy on-line from Jannell Ford (Hanover, MA) with peace of mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted t mind... We purchased a used van from Jannell Ford online in March this year (2011). We were finishing a 3 year assignment in Germany and we wanted to have the car ready when we arrived (June). The price was excellent and it was easy to get phone and on-line service from Jannell. We paid in full via a wire-transfer in March. On picking up the van we did not like some of the features on the car and on driving it - we did not feel completely OK with it. Bill understood our position - he offered some other vehicles to look at, which we did - but in the end, without any issues at all - Bill provided a full refund. We saw the car on Saturday and on Monday we had the check in full. My wife and I appreciate very much the way Bill and Jannell dealt with our situation; they did not put any pressure on us, they simply wanted to give us what we wanted. They were honorable and demonstrated that they are a very customer focused team. I would not hesitate to buy from Jannell on-line in future. Thank you. More