Jannell Ford of Hanover

Bill made the purchase of my 2011 Mustang GT a pleasure. He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering th He was able to locate the exact car to my specifications that no other dealer could produce, and he did it in a timely fashion. Upon delivering the car, Bill introduced me to Roger, the Service Manager. Roger and I spoke at length about the virtues of the new Mustang GT, and he really instilled in me a sense that he knew what he was doing and I would be in good hands in the unlikely event I needed to have the car serviced for warranty reasons. Looking forward to referring others to this dealership. -Brian Soldevilla Soldevilla Lawn & Landscape, Inc. More

My experience with Jannell began with the service department. I followed my Mechanic Mike Casey from Haddan Lincoln Mercury over here to Jannell. I have been extreemly satisfied with the service that department. I followed my Mechanic Mike Casey from Haddan Lincoln Mercury over here to Jannell. I have been extreemly satisfied with the service that I have recieved from all of the memners of the Service Team. I had bought a 2009 Ford Focus from Quirk as part of the Cash For Clunkers program but I chose not to return to Quirk to have it serviced. I had over 45,000 miles on the 2009 and Bill pellagrini and Bill Roderick gave me a great deal on a brand new 2012 Focus SEL and i am loving it! Thanks again and keep up the good work! Charlie LoBue More

I had a pleasant experience with Jannell Ford. Everyone was very nice and very professional. My husband and I bought a Ford Fiesta and a Ford F350 through Rich Benard. I would recommend this dealership to was very nice and very professional. My husband and I bought a Ford Fiesta and a Ford F350 through Rich Benard. I would recommend this dealership to everyone I know. We have definitely became loyal customers. To all the other people that helped just two words. Thank -you! More

I have used Jannell Ford since I bought my Ford Escape in 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, 2005. I will only let the Service people at Jannell touch my car. Though I have had only a few issues with the car, when I take it in for servicing, I feel like I am getting top notch work on the car at a fair price. The Service people are friendly and efficient...and very thoughtful. Since I've bought the car, I have recommended Jannell Ford to my friends...not just because I love my Escape...but because I am so impressed with the quality of the service work. I know the Service Department takes pride in keeping my car going strong! More

I was very satisfied with the entire experience. Everyone at Jannell dealt with me squarely, and I never felt like I was getting the run-around. No pressure. Salespeople were knowledgeable, and th Everyone at Jannell dealt with me squarely, and I never felt like I was getting the run-around. No pressure. Salespeople were knowledgeable, and the price was fair. Other dealerships could learn a lot from these guys! More

Roger Paim made my experience there exceptional. He showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave thi showed professionalism and I wanted to express again my greatfullness to him. MUITO OBRIGADO Roger! Thank you again Roger and Jannell!! I gave this rating because of the quality of service I received at Jannell ford. Wally Goodwin More

Very good to deal with. No pressure sales. Explained everything well and very relaxed atmosphere. They did not keep you waiting like other dealers do. everything well and very relaxed atmosphere. They did not keep you waiting like other dealers do. More

I took my Ford Winstar to Jannell in December for a rear axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental u axle recall. Ford asked consumers with Winstars to bring them in to be tested and if they didn't pass the test they would provide you with a rental until the parts came in. My van failed. The team at Jannell explained that it would be 4 - 5 weeks before the parts came in and drove me to the rental company. Turns out Ford had a much larger than expected problem on their hands and took longer to distribute all the parts. I never heard from them for 6 month! 6 months later I went to pick up the van. It was very helpful that they arranged for me to return the rental to Jannell and not have to go to the rental agency as well. I started to drive out of the parkig lot and there was an awful noise. Roger drove the van and told me it was the strutters and springs. I knew I couldn't drive the van home. I was very upset as it didn't need these parts when I dropped it off six months ago and I did not want to invest any more money into this old van and yet was not prepared to buy a new car right now either. I was ready to panic. Roger understoond. He explained that this can happen when a vehicle sits for such a long time and that he would see what he could do to help me. And he did. He called Ford and explained the situation, but they said this was not covered under the recall and there was nothing they could do. Roger didn't give up on me. He had a van on the lot, much newer than mine, that was being junked because of the recall. He replaced the broken parts of my van with parts from this newer van, even a broken windshield wiper he noticed! And, he didn't charge me for parts or service. I know I need to buy a new car in the near future and I know where I am going to buy it. It is great to have a car dealership you can trust. More

We brought in our 2004 van for service and were faced with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement with an unexpected costly repair. The necessary work was performed and then we were informed the transmission may need additional work or replacement. As this was an older car with high mileage we were faced with the decision of replacing or going ahead service. Jannell knew we were unhappy with the $ already spent on repairs and possibly now having to turn around and buy a new car. We were contacted by the sales manager Bill Roderick to come in if interested and look at options and he would help us to absorb the costs of our recent repairs. Well he did just that. Bill was very informative, low pressure and very helpful in getting us into a brand new 2011 Escape. We love the car and appreciate his support and patience through the buying process. He was able to give us a good deal we were happy with and could afford (especially as we were not in the market right now for a car!) His staff are very friendly and the salesman Rich that set up the car and reviewed the features when we came to pick it up was very helpful. He really simplified all of the key features so we were able to drive off with everything feeling very user-friendly..it was great! We had bought our mini van from Jannelle in 2004 and were very happy. This experience really helped to restore our thoughts and confidence in the dealership thanks to Bill and his team. We will share our thoughts with friends and family. More

I bought 2 new cars (2012 Focus and 2002 Focus) from Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always Jannell, and I've have good experiences with both. I went to other dealers for price comparisons, and they were high pressure with the price always changing depending on how close I was to walking out the door. Jannell gave us a great offer on our trade and the new car right from the start. Jannell gave us a great deal without the games. They didn't have the car I was looking for on the lot, but they were able to get one within just a few days. More